Inside Sales Representative - AU Market

Inside Sales Representative - AU Market Say hello to opportunities. If you’re looking to be part of what’s next in communication, you’re in the right place. At RingCentral, we believe the best customer experiences happen when humans and AI work together. Our agentic voice AI portfolio—AIR, AVA, and ACE—brings together automation, assistance, and insights across the entire conversation lifecycle. The result? More seamless, intelligent experiences for businesses everywhere. With $2.5B+ in ARR and $250M invested in R&D annually, we’re building the future of AI-powered business communications. This is where you and your skills come in. We’re currently looking for an Inside Sales Representative - AU Market: In this role, you’ll manage and grow a portfolio of existing SOHO and Small Business customers in Australia. You’ll build strong customer relationships, support renewals and account health, identify upsell and cross-sell opportunities, and help customers get the most value from RingCentral’s solutions while leveraging AI-powered tools to support your day-to-day account management.  Job Responsibilities: Portfolio Management: Manage existing SOHO and Small Business accounts, including renewals, plan changes, and account health. Risk & Retention: Monitor account health, identify churn risks, and drive retention strategies. Renewals & Expansion: Handle renewal negotiations and identify upsell/cross-sell opportunities based on customer needs and usage. AI & CRM Management: Leverage AI tools, call summaries, and CRM capabilities to prepare for customer conversations and maintain accurate records. Cross-Functional Collaboration: Partner with Support, Billing, and Product teams to resolve escalations and achieve retention, NRR, and upsell targets.  To succeed in this role you must have experience in: Technology Solution Sales: 2–4 years of experience in account management, customer success, renewals, or inside sales, preferably in SaaS, telecom, or B2B technology.  Account Management & Retention: Experience managing customer accounts, retention, and post-sales relationships. Upselling & Cross-selling: Experience identifying and closing upsell and cross-sell opportunities within an existing customer base to drive account growth and revenue.   CRM, Presentation & Negotiation: Experience with Salesforce/CRM tools, with strong presentation, communication, and negotiation skills. Desired Qualifications: Sales Drive & Execution: Energetic, results-oriented, and able to meet targets and execute initiatives effectively. Work Schedule & Setup: Willing to work an Australia-aligned morning shift and follow a hybrid onsite setup (10–11 days/month in Cubao or Ortigas).  What we offer: Comprehensive HMO package (medical and dental) Personal Time Off Leaves Quarterly Performance Bonus Employee Assistance and Wellness Programs RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are…