Insurance AR Manager, Seattle, Wa

Job Type : Full-time, M-F Location: Seattle, Wa Salary : $75,000-85,000k DOE About Mindful Support Services Have you been looking for a role that challenges you and allows your leadership skills to drive change? Are you looking to work in a fast-paced, supportive environment? You’ve come to the right place! Founded in 2011, we are a mental health organization dedicated to providing access to high-quality mental healthcare in our community. We offer business-to-business support services for independent therapy and psychiatric private practices, simplifying lead-generation, marketing, insurance billing, and payment collection processes. With over 2,000+ mental health providers and 22 locations (and virtually via Telehealth) in 7 states, we are committed to growth, transparency, and making an impact in mental health services. About the Role: The Insurance AR Manager leads a high-performing, scalable Insurance Accounts Receivable function focused on protecting revenue through timely claim resolution, denial management, financial reconciliation, and operational excellence. This role oversees Insurance AR Specialists, Leads, and an Assistant Manager, sets clear performance expectations, and ensures outstanding insurance balances are resolved in accordance with payer requirements and company standards. As both a strategic and working leader, the Manager uses AR, denial, payment, quality, and productivity data to prioritize work, remove barriers, improve processes, and drive performance across people, workflows, technology, and payer relationships. Partnering closely with Revenue Cycle leadership and cross-functional teams, they help reduce denials, improve cash flow, mitigate payer risks, and strengthen internal and provider communication. The Manager is responsible for building and continuously improving a scalable operating model through workforce planning, standardized workflows, leadership development, automation, quality controls, and performance reporting. Success is measured by increased revenue recovery, operational efficiency, team performance, compliance, and a consistent provider experience. Requirements Lead the Insurance AR function, ensuring timely, accurate, and compliant resolution of outstanding insurance balances while achieving departmental goals for aging, denials, cash recovery, productivity, quality, and operational performance. Establish and monitor key performance metrics, using AR, denial, payer, staffing, and financial data to identify risks, prioritize resources, and drive strategic decision-making. Oversee resolution of complex AR issues, including escalated denials, payer disputes, underpayments, recoupments, reimbursement variances, and aging claim inventories. Ensure effective processes for claim follow-up, corrected claims, appeals, reconsiderations, payer communication, supporting documentation, and filing deadline management. Lead continuous improvement initiatives through workflow…