Insurance & Patient Finance Coordinator

Job Title: Insurance & Patient Finance Coordinator Location: South Africa Job Type: Full-Time, Remote Working Hours: US Hours (9am-5pm EST) Salary: R35,100– R45,000 About the Role We are looking for a highly organised, detail-oriented and people-focused Insurance & Patient Finance Coordinator to support a US-based healthcare organisation operating skilled nursing facilities. While the role includes a finance component, this is not a traditional accounting, bookkeeping or Accounts Receivable position . The role sits at the intersection of healthcare insurance, patient administration, case coordination and family communication . You will help patients and their families understand insurance coverage, documentation requirements and changes, while ensuring that all administrative information is accurately captured and followed up. A significant part of the role involves communicating directly with patients and family members, sometimes in difficult or emotionally sensitive situations. Strong communication skills, patience, empathy and the ability to explain complex information clearly are therefore essential. Extensive training will be provided on US healthcare insurance, including Medicare and Medicaid. Previous US healthcare insurance experience is highly advantageous, but candidates who can learn complex processes quickly and apply them accurately will also be considered. Requirements Key Responsibilities Insurance & Patient Coordination Support patients and families through healthcare insurance processes, changes and requirements. Assist with navigating Medicare, Medicaid and other applicable insurance structures. Explain insurance outcomes, changes, authorisation requirements and next steps clearly. Act as a link between patients, families, insurance providers and internal healthcare teams. Follow up with patients and family members to obtain required information, documentation or consent. Assist with payment-related conversations and collection processes where required. Investigate insurance queries and discrepancies and coordinate the appropriate resolution. Identify and follow up on cases requiring additional documentation, approval or action. Patient & Family Communication Communicate with patients and families by phone and email. Explain complex insurance or administrative information in a clear and easy-to-understand way. Handle difficult, frustrated or emotional callers calmly and professionally. De-escalate challenging conversations while remaining focused on resolving the issue. Build trust and maintain professional relationships with patients and families. Follow up consistently when information, documentation or action is outstanding. Administration & Case Coordination Maintain accurate patient records, insurance information and supporting documentation. Capture and update high volumes of information accurately. Process insurance changes and related documentation. Identify patients who may qualify…