INT-2438164 | EXECUTIVE ASSISTANT

Functional overview OSS Tech 1 is responsible for providing technical assistance to all end-users and IT infrastructure support. His/her main responsibility is to ensure all IT related issues or requests are being facilitated. Duties and Responsibilities Candidate must possess at least Bachelor's/College Degree in Computer Science/Information Technology or equivalent   Knowledgeable in MS-Windows Environment, MS-Office and Office 365 applications  Willing to be assigned in multiple locations  Excellent in English communication skills both verbal and written  Willing to work on shifting schedule, Holiday, weekends and Night shift  Experience and knowledge in Active Directory and ticketing systems is a plus Minimum competencies Excellent customer interface skills  Good interpersonal communication skills  Understanding of customer satisfaction principles and practices  Ability to write technical support documentation  Team player  Ability to work under pressure  Good organizational and time management skills  Good analytical and problem-solving skills  Maintains strong attention to detail in high-pressure situations  Strong communications skills, both written and oral Minimum Qualifications Provides first-line investigation and diagnosis  Resolves and closes incidents/service requests as per help desk procedures & allocated timelines  Escalates unresolved incidents/service requests within agreed timescales  Logs relevant incident/service request details per help desk procedures  Communicates with client regarding incident progress  Ensures tickets are always updated until issues are resolved  Conducts hardware and software maintenance and support  Performs IMAC (Install, Move, Add and Change)  Local network support and/or assists centralized Network team  Working knowledge of office automation products and computer peripherals, like biometric, CCTV, printers and scanners  Assists Asset Management Team in inventory of IT assets  Performs deployment and movement of IT assets  Performs additional task that may be assigned by the immediate supervisor