INT-3296493 | CUSTOMER EXPERIENCE ASSOCIATE

The Customer Experience Associate is expected to perform tasks quickly and efficiently, with a high level of professionalism and positive attitude. It is expected as a Front Office Specialist that he/she can manage a small team of individuals and is focused on building maintenance and good customer experience. You’ll be interacting with key players such as C-level executives from enterprise-level organizations which can expand your skills and network. Making sound decision-making and flexibility to ensure team dynamics and productivity. Competitive salary and benefits HMO + free dependent Access to KMC's exclusive pantry (MadMax Coffee, Fresh Fridge) Diverse learning & growth opportunities Accessible Cloud HR platform (Sprout) Above standard leaves FRONT DESK MANAGEMENT: Provides support on the reception/front desk through: Answers and disperses calls and inquiries Welcomes / receives visitors and tenants cordially with positive and helpful attitude Responds /addresses tenant concerns and walk-in inquiries Handles daily incoming and outgoing mails Receives, distributes, and files incoming letters, billings, invoices, documents and/or other communications Manages the front office daily Assists photocopy, printing, scanning client request Gate pass / work permit processing Any ad hoc duties as required GENERAL SERVICES / TENANT SERVICES Main representative in the building Reports and coordinates any building issues and ensures job completion Provides effective solutions to problems / issues arising Provides administrative support to clients Provides unmatched customer experience Builds strong relationship with clients Enforces company policies and procedures, and safety and health regulations and standards GENERAL ADMIN Maintains building security by issuing, checking, and collecting badges as necessary and maintaining visitor logs Attends ticket requests Ensures no ticket SLA breach Assists in building tours with prospective client and marketing events Offers and serves refreshment to Client Coordinates with vendor for any Client request below 20K Ensures furniture and fixture asset tags are intact and complete in inventory Conducts Energy Conservation initiatives Follows operational processes and procedures Enforces house rules and security policy Attends and handle site concerns Ensures that all permits are posted and updated Ensures email blast and circular memos from the building are cascaded accordingly Ensures all trackers are accurate and updated Ensures that onsite storage is clean and organized Petty Cash Management Monitors Site expenses Management of Utility personnel Ensures that the assigned tasks of the utility personnel are performed and/or accomplished GENERAL OFFICE MAINTENANCE / FACILITIES MANAGEMENT Ensures cleanliness and maintenance of building Works on day-to-day issues with…