INT-3513126 | CUSTOMER EXPERIENCE ASSOCIATE

The Customer Experience Associate is expected to perform tasks quickly and efficiently, with a high level of professionalism and a positive attitude. It is expected that the Customer Experience Associate is capable and able to help manage the front desk, office/facility, and clients, may it be internal or external. You’ll be interacting with key players such as C-level executives from enterprise-level organizations which can expand your skills and network. Making sound decision-making and flexibility to ensure team dynamics and productivity. Competitive salary and benefits HMO + free dependent Access to KMC's exclusive pantry (MadMax Coffee, Lemon water, Ice Cream, Waffle) Diverse learning & growth opportunities Accessible Cloud HR platform (Sprout) Above standard leaves FRONT DESK MANAGEMENT: Providing support on the reception/front desk through: Answering and dispersing calls and inquiries Welcoming and/or receiving applicants, visitors, and clients of the Company Responding and/or addressing tenant concerns and walk-in inquiries Handling daily incoming and outgoing mails Receiving, distributing, and filing incoming letters, billings, invoices, document,s and/or other communications Managing the front office on a daily basis Assisting with client requests like photocopying, printing, and scanning documents Gatepass / work permit processing Preparing and accomplishing errand form Monitoring the cleanliness in the concessionaire area Any ad hoc duties as required GENERAL SERVICES / TENANT SERVICES Point person / Representative in the workplace Conference room reservations Reporting and coordinating any workplace issues and ensuring job completion Providing administrative support to members Providing unmatched customer experience Building strong relationships with members Enforcing company policies, procedures, safety, health regulations and standards GENERAL ADMIN Attending ticket requests within SLA Assisting office walk tours with prospective clients and marketing events Offering and serving refreshments to the Client Assisting and doing simple troubleshooting IT concerns like wifi connection, borrowing of LAN/ HDMI Coordinating with vendors for any Client request below 20K Facilitating weekly/monthly/quarterly treats Following operational processes and procedures Enforcing house rules and security policy GENERAL OFFICE MAINTENANCE / FACILITIES MANAGEMENT Maintaining Office Show-readiness, cleanliness, and maintenance Conducting random facilities walkthrough to report current and urgent issues, and to handle foreseen issues and members’ needs Coordinating with Customer Success Lead for any facilities/Building issues Bachelor of Science in Business Administration, BS HRM, BS Tourism, or any similar courses With at least 1-2 years of work experience as Front Office Staff or Admin Assistant Knowledgeable in MS Office applications (MS Word, Excel,…