Intake Specialist

Apply Description AdaptHealth Opportunity – Apply Today! About Adapt Health At AdaptHealth we offer full-service home medical equipment and related services that empower patients to live their best lives – beyond the hospital and at home. With supporting locations across the nation, AdaptHealth is the vital link in the healthcare ecosystem that bridges the gap between patients, providers, and high-quality, compassionate care. If you’re passionate about making a meaningful and lasting difference in the lives of patients, we invite you to explore a career with AdaptHealth. The Adapt Difference Commitment to Our People – Support, Development, and Advancement Opportunities Competitive Compensation and Incentives Comprehensive Total Rewards & Benefits Industry-Leading Care & Innovation Responsible Environmental Stewardship About the Role Intake Specialist The Intake Specialist plays a vital role in supporting patient access to care by coordinating referrals, reviewing clinical documentation, and ensuring services are set up accurately and efficiently. You’ll work closely with patients, providers, referral sources, and internal teams to navigate insurance requirements, confirm eligibility, and move the intake process forward smoothly. This role is ideal for someone who enjoys detail-oriented work, patient communication, and collaborating across teams in a fast-paced healthcare environment. Core Responsibilities Review medical records, clinical documentation, and payer guidelines to determine patient eligibility, qualification status, and compliance prior to service delivery Communicate with patients regarding financial responsibility, collect payments when applicable, and document interactions accurately Contact patients when documentation does not meet payer requirements, providing updates and alternative options to support timely care Work with referral sources, physicians, and clinical teams to obtain complete and compliant documentation Demonstrate expert knowledge of payer requirements to ensure services are provided appropriately and in compliance Maintain accurate, timely documentation of patient information and communications using electronic systems Accurately enter referrals within established timeframes while meeting productivity and quality standards Coordinate with leadership to ensure appropriate inventory and services are selected and scheduled Work closely with sales, insurance verification, and internal support teams to facilitate the referral and intake process Navigate multiple EMR and online systems to obtain and manage documentation. Ensure appropriate shipping and delivery methods are selected in accordance with company procedures Answer incoming calls promptly and provide professional assistance to patients and referral sources Participate in on-call rotation during non-business hours in accordance with company policy Support team operations and quality standards by…