Intermittent Frontline Services Assistant (PEAC)

Definition & Purpose Under the supervision of the Assistant Director—Recreational Programs and Facility Operations, the Intermittent Frontline Services Assistant—PEAC is responsible for setting the tone for the member experience by maintaining a welcoming, inclusive, and non-judgmental environment in the PEAC. Intermittent Frontline Services Assistants must behave with integrity while accurately and efficiently performing the functions of the job. The role is responsible for equipment check-out, equipment reservations, check-in for fitness class reservations, lost & found, towel service sales, towel exchange, towel laundry duties, sales transactions for various resale items, tracking and processing late & damaged equipment, and performing customer service functions at the PEAC. The Intermittent Frontline Assistant handles a high volume of customers and is expected to be a resource for recreational programs and have a comprehensive knowledge about the facility. As the face of the PEAC, the frontline staff is the information and access hub and the team’s behavior, confidence, and professionalism set member’s expectations for their experience with Recreational Sports and ASI Programs. This position is based at the Cal Poly Maritime Academy on the Cal Poly Solano Campus in Vallejo, CA. Requirements Educational Requirements & Qualifying Experience Excellent customer service skills, previous customer service experience preferred. Experience with cash handling and accounting functions. Exhibit critical thinking and problem-solving skills. Ability to efficiently manage multiple tasks simultaneously. Ability to stay focused while working in a high-volume, fast-paced environment. Ability to be flexible and adapt to change. Ability to work independently and effectively with minimal supervision. Display a high level of attention to detail. Excellent oral and written communication skills. Ability to initiate, establish, and foster communication and teamwork by maintaining a positive, cooperative, productive work atmosphere. Ability to establish and maintain effective working relationships within a various population and with those from various cultural backgrounds, specific needs, or limitations. Essential Duties & Responsibilities Frontline Services Manage front desk operations from open to close each day. Maintain an efficient, clean, and organized workspace. Maintain a welcoming and inclusive environment for members and coworkers. Maintain knowledge of all programs and activities held in the facility. Provide quality customer service and assist customers with fitness class check-ins. Effectively communicate scheduling or facility changes to members. Maintain knowledge of the ASI website, online registration processes, and monthly e-newsletter, providing member education, as necessary. Anticipate member needs and provide relevant solutions or alternatives. Ensure accurate document and information…