Intern, Information Technology (Year Round)

Apply Description About Us: Headquartered in Chicago, Performance Trust Capital Partners, LLC is an investment bank that combines Wall Street scale with the agility of an independent, employee-owned firm. We help financial institutions uncover overlooked opportunities, navigate complexity, and make decisions grounded in insight—not impulse. Our work is focused on long-term impact and relationships built on what matters most: trust and enduring performance. About the Position: The Information Technology Intern supports the Technology/Service Desk team by providing first-level assistance to end users and helping ensure timely resolution of common hardware, software, and access issues. This internship provides hands-on exposure to ticket management, basic troubleshooting, endpoint support, onboarding and offboarding, documentation, and IT projects. The Intern follows established processes, knowledge articles, and checklists; escalates complex issues to senior team members; and maintains a strong customer-service mindset while learning the firm’s technology environment. This position is intended to work up to 20 hours per week during the school year, with the opportunity to work full-time (up to 40 hours per week) during summer break out of our Chicago, Illinois office. A note on applying: the best way to be considered is to apply directly through this posting. Contacting team members by email, LinkedIn, or phone doesn't influence hiring decisions, and we may not be able to respond. We review applications carefully, and if you don't match every qualification but your background is relevant, we encourage you to apply anyway. We'll reach out if your experience looks like a strong fit. Specifically, this individual will be responsible for the following: Providing first-contact support for incoming requests in person and remotely through approved service desk channels, including telephone, web portal, email, and chat Builds rapport with end users, elicits relevant problem details, and communicates status and next steps clearly Logs, categorizes, prioritizes, and documents incidents and service requests in the service desk ticketing tool, maintaining accurate notes through final resolution Troubleshoots common issues such as password resets, connectivity, basic application errors, printer support, and peripheral setup, escalating when appropriate Assists with new-employee onboarding and offboarding tasks under supervision, including laptop setup or imaging support, basic software installations, and account or access requests Uses approved remote tools, diagnostic utilities, knowledge articles, scripts, and checklists to aid in troubleshooting Performs hands-on desktop-level support when remote tools are not appropriate, including hardware, workstation, printer, and peripheral setup or maintenance Follows security and IT policies related to device handling, acceptable use, data protection, antivirus, and software or…