Internal Forward Deployed Engineer, Senior Level

Senior Applied AI Engineer Location: United States - Waltham, MA About Us: We are dealer focused and OEM aligned. We are a leading ERP & DMS software and solutions provider to dealers and rental companies of heavy equipment. We specialize in working with the construction, mining, forestry, material handling, and agriculture industries. Today, we have over 800 employees, offices on four continents, and customers in over 20 countries. We are privately held, and our headquarters are in beautiful Cary, NC. We are actively seeking talented individuals to join our team and help us aggressively grow our international & North American footprint for both our 100% cloud-based ERP, DMS, and Rental solutions. Why work for VitalEdge?  We don’t just sell technology, we enable transformation that results in broader societal benefits like building homes and critical infrastructure, growing food and delivering all sorts of products we all rely on for daily life. We exist to ultimately equip the world to keep running. We have more than 60 years of combined experience and three industry-leading software suites and associated apps, with which we will drive the market forward. It’s an exciting time to work for VitalEdge, join us!  Position Overview: VitalEdge is building an Applied AI team to serve as the company’s AI strike team. The team will use a forward-deployed operating model internally, partnering with functional leaders and subject-matter experts to identify high-value opportunities and turn them into production-ready AI solutions. This role bridges business strategy and technical execution. The Senior Applied AI Engineer will combine hands-on engineering capability with the business judgment required to determine what should be built, how it should fit into the operating workflow, and what is required to drive adoption and measurable value. This role reports directly to the CEO. The role will remain close to the code while leading a small team of Associate Applied AI Engineers across initiatives such as data migration, ticket deflection, and agentic software development. Success requires curiosity about how the business operates, comfort working through ambiguity, and the ability to simplify complex problems into pragmatic solutions. Responsibilities: Translate Business Priorities into Production Solutions Partner with functional leaders and subject-matter experts to understand workflows, economics, constraints, user needs, and the underlying business problem. Identify the highest-value intervention points and translate ambiguous operational challenges into clear solution designs, delivery plans, and measurable outcomes. Own solutions from discovery and technical scoping through build, deployment, user adoption, and value realization. Balance technical sophistication with speed, usability, operating fit, and business impact. Architect and Build Agentic Systems Design and develop production-grade AI agents,…