Internal IT Specialist

Who We Are Learnosity was born from a desire for change. Back in 2007 our founders Gav and Mark saw that educational technology was treated as an afterthought and left trailing far behind the rapid digital advances in other industries. They believed that because learners owned the future, they deserved not just better technology, but the best. The drive to make a real difference has taken Learnosity a long way. Having started as a two-man team working from a garden shed in the Irish town of Drogheda, Learnosity has gone on to become one of the world's top edtech companies, as named by TIME Magazine. Today Learnosity is the global leader in assessment solutions, but our people are still driven by the same mission. AI is the next great frontier for assessment, and Learnosity is looking for the brightest minds to help us create a brighter future. The Role We are searching for an Internal IT Specialist to join our small team. This is a part-time role (20 hours a week, mornings, five days in our Dublin office) where you'll be primarily focused on supporting our Dublin office, while also helping cover the gap between our Australian IT support going offline and our US-based IT support coming online, supporting the wider business globally across time zones. You will be the sole IT resource on the ground in our Dublin office. The Internal IT Specialist reports to the IT Manager, based in the US, and works closely with employees across Learnosity, providing hands-on, day-to-day IT support and helping to keep our people set up and productive. This is a great opportunity for someone early in their IT career to grow your skills across a global, dual-stack IT environment, while learning from and supporting the wider IT team. Requirements Core Goals and Responsibilities: The role is focused on hands-on, front-line IT support and is best suited to someone who is customer-focused, eager to learn, and comfortable working independently in a small team. As such, you will: Provide day-to-day IT support to employees on hardware, software and account issues, in person and remotely Log, triage and resolve support tickets via Zendesk Own user onboarding and offboarding, including account setup and deactivation Purchase, set up and configure end-user hardware and peripherals Manage Google Workspace and Microsoft 365/Azure Active Directory account administration Maintain accurate, up-to-date IT asset registries Provide timely updates to users on the status of system issues or outages Create and maintain documentation of IT systems and procedures Escalate more complex issues to the IT Manager as needed, with enough context to resolve quickly Experience and Skills Must haves: A qualification in systems administration or Prior experience in an IT helpdesk, office support, or customer service role Can independently image, enroll, and troubleshoot Mac devices via Jamf. macOS is our primary platform Can competently troubleshoot and support…