International Partner Alliance Specialist

About Us Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.   Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy: Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S. Continuous professional growth and leadership opportunities. Health, wellness, and financial benefits to offer peace of mind to you and your family. World-class facilities and the technology you need to thrive – in our offices or yours.  Job Summary The Partner Operations Specialist will act as a subject matter expert, providing guidance and support to the sales organization on deal registration and operational inquiries. This role involves managing partner deal registrations, maintaining up-to-date knowledge of partner programs, and fostering collaborative relationships with partners and vendors to ensure operational excellence. The specialist will also focus on process improvements and efficient communication with internal teams to enhance deal registration procedures. Role Description Provide guidance and support to the sales organization, acting as a subject matter expert for deal registration and operational inquiries. Ensure operational excellence by managing the submission and status updates of partner deal registrations via email and CRM. Identify and support process improvements by providing feedback on inefficiencies and automation efforts. Maintain up-to-date knowledge of partner programs, policies, procedures, and promotional processes to offer expert advice. Facilitate communication by passing along important changes or information to relevant teams and stakeholders. Build and maintain collaborative relationships between the sales organization and partners/vendors to ensure effective operations. Provide excellent customer service by ensuring deal registrations, quotes, and orders are accurate and timely to prevent delays. Participate in continuous improvement efforts to enhance deal registration procedures and practices. Learn and utilize internal sales systems and partner/vendor/distribution tools for efficient deal registration, quoting, and ordering. Collaborate with internal teams and host meetings to establish relationships and provide solutions for critical deals and operational issues. Behaviors and Competencies Self-Motivation: Can identify personal or professional growth opportunities, propose self-improvement strategies, and take action without explicit instructions. Reporting: Can identify the need for, and initiate, regular updates to relevant stakeholders without explicit instructions. Problem-Solving: Can identify problems, propose solutions, and take action to…