Investigations Case Manager

Why Join EML? An Award-Winning Celebratory Culture That Recognises You EML is known for its strong culture of appreciation, connection and celebration. Our people benefit from a powerful Reward & Recognition program, with more than 30,000 recognition moments shared in a single year, making our people feel valued and supported. Flexibility That Supports Your Life   After your probation (subject to performance), you have the flexibility to work from home along with the choice between: Monthly rostered days off , or A 9-day fortnight giving you more control over your time and work life balance.  Grow With a Specialist Organisation Because personal injury is the only thing we do, EML offers one of the most stable and future‑focused careers in the industry. Our deep expertise, purpose‑driven work and development pathways help you build a long‑term career in a field where your skills will always be in demand. EML’s investment in AI-powered technology is designed to reduce admin, giving you more time to focus on making a real difference in people’s lives. Make a real difference in people's lives with EML As part of our diverse team based in  Newcastle/Sydney , you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose. The purpose of this role is to screen and gather public data using open-source intelligence software. As a full-time Investigations Case Manager, you’ll analyse the data, generate reports and ensure information is in line with their certification. This will be a max term contract to 31 December 2027, full time position based in our Newcastle/Sydney/Parramatta office, with flexibility to work from home once fully trained.   YOUR RESPONSIBILITIES Create clear and detailed reports summarising findings, conclusions and actionable recommendations Use open-source intelligence software to screen and assess claims by gathering and analysing public data from various sources Collaborate with internal stakeholders, providing updates and insights Ensure all data is accurate and aligns with claim certifications while adhering to privacy and confidentiality Handle administrative tasks related to reviews, including creating reports, managing correspondence and recording actions. ABOUT YOU Must hold a current Class 2E (Private Investigator) Licence Understand and comply with SIRA Standards of Practice Proficient in using open-source intelligence software and data analysis. Advantageous if familiar with software applications Maltego & Caspar. Strong ability to analyse and interpret complex data, with excellent critical thinking skills Meticulous attention to detail with strong organisation skills and the ability to manage multiple tasks Excellent written and verbal communication skills, capable of articulating findings clearly to stakeholders Able to work autonomously while maintaining confidentiality and handling…