IS Help Desk Technician

Elevate Your IT Career as an IS Help Desk Specialist Are you interested in technology and enjoy solving problems so that customers can get back to work quickly and efficiently? Support diverse end users and software developers in our Lake Oswego office while collaborating with a global technology team to keep technical operations running seamlessly. About Us: Trimble is a global technology company that connects the physical and digital worlds, transforming the ways work gets done. With relentless innovation in precise positioning, modeling and data analytics, Trimble enables essential industries including construction, geospatial and transportation. Whether it's helping customers build and maintain infrastructure, design and construct buildings, optimize global supply chains or map the world, Trimble is at the forefront, driving productivity and progress. For more information about Trimble (Nasdaq:TRMB), visit: www.trimble.com . What Makes This Role Great: In this high-impact position, you will serve as the trusted face of the Corporate IS department, optimizing enterprise IT processes to elevate technical operations across the organization. Key Exciting Responsibilities: You will support a variety of end-users and software developers onsite in our Lake Oswego office, and other US-based locations. You will interface and collaborate with other IS departments to ensure that the office and users are working efficiently and that their technical needs are met. You’ll provide world-class customer service and work with a cohesive global IS team. Support end users with help desk support and deployment of hardware and software. Display a high-level of customer service and professionalism. Resolve issues individually or in conjunction with other IS staff and resources in a timely and effective manner.   Communicate with peers, other IS staff, IS management, business group managers, and other employees in support of end users and the corporate IS infrastructure. Demonstrate and utilize excellent troubleshooting skills for all hardware used in support of Trimble’s computer user community, with a specific focus on Dell, Apple, and various mobile phones and tablets. Who You Are: Builds Trust:   You honor your word by doing what you say you are going to do. You work to establish credibility and forge strong internal and external partnerships. End-users and colleagues alike need to view the Corporate Information Systems team as a world-class team. Customer-centric mindset (outcome focused): You have a commitment to delivering genuine customer service and are focused on solving customer problems that deliver measurable value.  Consultative: You effectively diagnose stakeholder needs and offer expert, actionable guidance to influence key decisions.  Facilitator: You can guide groups to work together better, understand their common goals, and navigate disagreements smoothly. You actively listen to others.  Continuous Improvement…