IT Analyst | Desktop Support Engineer

About Marex Marex Group plc (NASDAQ: MRX) is a diversified global financial services platform providing essential liquidity, market access and infrastructure services to clients across energy, commodities and financial markets. The group provides comprehensive breadth and depth of coverage across four core services: clearing, agency and execution, market making, and hedging and investment solutions. It has a leading franchise in many major metals, energy and agricultural products, with access to 60 exchanges. The group provides access to the world’s major commodity markets, covering a broad range of clients that include some of the largest commodity producers, consumers and traders, banks, hedge funds and asset managers. With more than 40 offices worldwide, the group has over 3,000 employees across Europe, Asia and the Americas. For more information visit https://www.marex.com/ Vacancy Numbers: VN3079 & VN3080 Department description Marex has unique access across markets with significant share globally both on and off exchange. The depth of knowledge amongst its teams and divisions provides its customers with clear advantage, and its technology-led service provides access to all major exchanges, order-flow management via screen, voice and DMA, plus award-winning data, insights, and analytics. Role Summary Working as a part of the Service Desk, you will be responsible for providing first-line technical support to business users at company sites within London, diagnosing and resolving hardware, software, and system-related issues to minimise disruption to business operations. You will log, track, and manage incidents and service requests, escalate complex issues when required, and deliver excellent customer service while ensuring adherence to IT service management processes and service level agreements (SLAs). Responsibilities Role specific: Accurate logging of all Incidents, Service requests and Changes in the Service Desk system (JIRA) Management and timely resolution of Service Desk tickets Effective escalation of tickets Ensure customers are dealt with professionally and efficiently Knowledge sharing with other team members through a knowledge base system Support of Standard Microsoft Technologies Writing documentation and maintaining knowledge of new technologies and how they can help the company Ensure technical skills are updated in line with company requirements Endeavour to align working practices to ITIL framework where appropriate Providing out of hours support to users as per the on-call rota Providing support as part of a shift pattern from 6am-7pm, Monday to Friday. In addition to the above, all members of the team are expected to contribute to departmental projects, and this can include weekend work time to time. All staff: Ensuring compliance with the company’s regulatory requirements under the FCA, NFA, AMF, AFM, MAS. Adhere to the operational risk framework for your role ensuring…