IT Associate

IT Associate — Travel Sector  Location: West Los Angeles, CA -Onsite  Type: Full-time We're hiring on behalf of a client in travel management. The role is the day-to-day technical resource for staff across the business; the person people come to when something isn't working. The role Handle incoming support requests by phone, email and ticket queue Diagnose and fix laptops, desktops, printers, mobile devices, VPN and business applications See tickets through to closure, passing complex items to senior staff or vendors Set up and decommission accounts and equipment for joiners and leavers Manage user accounts: resets, permissions, access requests Keep the hardware inventory accurate and coordinate device rollouts Coach staff on the tools they use and help with scheduled updates and maintenance You'll need 2–3 years in a help desk or IT support role at a travel agency or TMC. This is a firm requirement Solid grasp of the platforms and workflows that run a travel business Windows and Microsoft 365 (Outlook, Teams, Word, Excel) Comfortable with VPN, Wi-Fi, printing and remote access Prior use of a ticketing system Patience and clear communication with non-technical colleagues Driver's license, as branch visits are part of the job Helpful: Active Directory, remote support tools, MFA and phishing basics, SaaS application support. Occasional after-hours work and lifting of equipment. Full benefits package including medical, dental, vision, 401(k), paid leave and training support.