IT Infrastructure & Operations

Manager, IT Infrastructure & Operations Location: Bangalore Reporting To: CISO Job Summary We are seeking a Senior Manager, IT Infrastructure to lead enterprise infrastructure operations and workplace technology support across global locations. This role is accountable for the design, stability, scalability, and continuous improvement of infrastructure services supporting end users, office environments, enterprise networking, and core business operations. The ideal candidate will drive day-to-day operational excellence, incident and problem management, and strategic cross-functional partnerships with Security, DevOps, Cloud Engineering, and Application teams to ensure resilient, secure, and scalable services — with deep expertise in Google Workplace Space Key Responsibilities Team Leadership & Operations Lead and scale a high-performing IT infrastructure team responsible for end-user support, server and storage management, networking, identity and access, virtualization, workplace systems, and GWS services. Own day-to-day operations, incident management, escalation handling, and service restoration for critical infrastructure services. Define on-call rotations, escalation runbooks, and after-hours incident response protocols to ensure 24/7 operational readiness. Build, mentor, and retain a team of infrastructure engineers and support staff, fostering a culture of accountability, continuous learning, and operational excellence. Infrastructure Strategy & Roadmap Define, communicate, and execute a multi-year infrastructure roadmap aligned to business growth, workplace evolution, and technology modernization goals. Champion infrastructure modernization through automation, tooling standardization, and process optimization to improve operational efficiency and reduce toil. Own technology lifecycle management including EOL/EOS hardware and software tracking, refresh cycles, and deprecation roadmaps. Drive Infrastructure-as-Code (IaC) adoption and automation governance in partnership with DevOps and Cloud Engineering teams. Email & Collaboration Services Manage Gmail routing, spam filtering, allowlists/blocklists, and email delivery settings. Administer Google Meet hardware (Chromeboxes, Meet Series) and room resource calendars for office locations. Manage Shared Drives governance, storage quotas, and access controls across teams and departments. Act as the primary escalation point for Google Workspace service issues, working directly with Google Support where needed. Drive adoption of Google Workspace features through training, change management, and internal communication. Provision, deprovision, and manage user accounts, groups, organizational units (OUs), and admin roles across the Google Workspace tenant. Manage SSO integration with identity providers (Okta, Azure AD) and enforce MFA/2SV policies across the organization. Workplace Services (WS) Manage WS-related technologies…