IT Onsite Support Technician (L2) - Leiden

IT Onsite Support Technician (L2) Backfill & Dispatch | Leiden Area, The Netherlands What kind of position is this? This is not a full-time job. This is a flexible, task/project-based position for IT Onsite Support technicians working on a backfill and dispatch basis across the Leiden area. Backfill means: you temporarily take over a position at a client that has become vacant for a set period due to reasons such as sickness, leave, or vacation. Dispatch means: you are assigned to a specific task/client and you complete that job. You work as the assignments come in. This is not continuous, guaranteed hours; that is why we have clearly outlined below who this position is suitable for. Who fits this profile? This position is especially suitable for: Part-time workers : those who have room in their schedule for backfill/dispatch assignments. Remote workers : those who work remotely for another company but are at the same time able to provide onsite backfill support for our partner. People working with multiple IT service providers : those who regularly receive backfill/dispatch opportunities from companies like ours and add these to their portfolio. Students with a flexible schedule : students who can arrange their study schedule flexibly and already have work experience in this field are also welcome to apply. The experience requirement below applies to student applicants as well. Important: If you are looking for a full-time job, this position is not for you. This is not a full-time job posting; please do not apply. If you do not match the profile above, there is no need to apply. Working hours Working hours vary by client/task. If you are booked at a client for a full day, the typical hours are 09:00–18:00 (1 hour break) . However, this can differ from client to client; for example, at some clients the hours may be 08:00–17:00 (1 hour break) . Working hours are specified separately for each task/client. Compensation and benefits Hourly rate Competitive market rate for the Netherlands, based on your experience. The rate is agreed before the assignment starts. Travel allowance Travel costs are reimbursed in accordance with Dutch laws and regulations. Assignment basis Paid per assignment / per hour worked. No guaranteed minimum hours. Duties and responsibilities Install, upgrade, support and troubleshoot Windows, Mac and any other authorized desktop software/applications Install, support and troubleshoot End User Workspace hardware such as desktops, laptops, printers, mobile devices, video and conferencing equipment and any other authorized peripheral equipment Perform general preventative maintenance tasks on devices and software Follow and execute instructions provided by Subject Matter Experts (SMEs) Provide advanced-level support for complex issues regarding End User Workspace hardware, software and applications Provide fleet rotation services similar…