IT Operations Administrator

Job Description: Overview: We don’t simply hire employees. We invest in them. When you work at Chatham, we empower you — offering professional development opportunities to help you grow in your career, no matter if you've been here for five months or 15 years. Chatham has worked hard to create a distinct work environment that values people, teamwork, integrity, and client service. You will have immediate opportunities to partner with talented subject matter experts, work on complex projects, and contribute to the value Chatham delivers every day.  WHY CHATHAM We don’t simply hire employees — we invest in them. When you join Chatham, you are empowered with professional development opportunities designed to help you grow at every stage of your career, whether you’ve been here five months or fifteen years. You will have immediate opportunities to partner with talented subject-matter experts, contribute to complex projects, and deliver the kind of value our clients depend on every day. ABOUT THE TEAM The IT Operations Team serves as the first point of contact for all technical issues across Chatham’s global organization. We partner closely with the Desktop Services, Infrastructure, Digital Workplace, and InfoSec teams to ensure that every end-user technical issue is resolved thoroughly and without delay. Our reach spans five continents, and the work we do every day keeps Chatham’s people productive and connected. ROLE OVERVIEW The IT Operations Administrator is a senior-level role within the IT Operations Team. In addition to handling a full scope of end-user support responsibilities, the Administrator serves as a technical leader and mentor for junior analysts, owns the administration and continuous improvement of Chatham’s ITSM platform, and acts as a key liaison between front-line support and senior IT stakeholders. This role demands a high degree of technical proficiency, sound judgment under pressure, and a genuine commitment to service excellence. KEY RESPONSIBILITIES End-User Support & Service Delivery Serve as a primary point of contact for inbound technical inquiries via phone, secure chat, walk-up, and email, ensuring every interaction reflects Chatham’s commitment to world-class service. Apply advanced conversational and diagnostic techniques to rapidly identify root causes, build end-user trust, and resolve issues at first contact whenever possible. Take full ownership of complex or escalated tickets, coordinating across IT teams to drive issues to complete resolution. Proactively identify patterns in inbound inquiries and share insights with management to drive systemic improvements to IT services, operations, and policies. Document all end-user correspondence and technical actions clearly, concisely, and in accordance with established standards. Administration & Systems Ownership Manage end-to-end IT administration for the Chennai location, including IT asset management, user provisioning,…