IT Operations Manager

We are Indeed Flex. We Help People Get Jobs. Right now, we’re hiring! We are a tech-first staffing platform that gives workers the freedom to choose their own shifts and businesses the power to hire with a click. We are removing the friction from the traditional agency model and replacing it with speed, transparency, and choice. We operate with the agility and energy of a high-growth scale-up, but we are backed by the stability and resources of Indeed - the world’s #1 job site. This gives us a unique advantage: the freedom to innovate at speed, with the muscle to dominate the market. 💼 This is an in-office role, five days per week with the option to work from home on Thursdays. 🚂 We are based literally a 30-second stroll from Farringdon station. The Role As the IT Operations Manager at Indeed Flex, you will lead a lean IT team within Risk and Compliance. You are accountable for the reliability, security, and effectiveness of our internal technology across the UK and US, and for making sure that the function enables the business rather than slowing it down. This is a strategic leadership role with line management at its core. You will manage the Senior IT Analyst and IT Support Analysts, set the priorities for the team, and own the plan for how IT delivers. Day-to-day support, platform administration, procurement coordination, and project delivery are carried out by your team. You provide the oversight, decisions, and stakeholder leadership that keep that work aligned to business and Risk and Compliance objectives stepping in when necessary to support them. You will own the IT strategy and roadmap, service performance, vendor procurement outcomes, and the IT control environment, including SOC 2, Cyber Essentials, and GDPR-related IT controls. You will plan and manage the project portfolio, hold vendors and the team to account, and keep leadership informed on service, risk, delivery, and spend. You will be the IT lead for Indeed Flex and the primary relationship holder with Indeed IT. You will stay close enough to the operation to coach, cover, and intervene when needed, but the role is defined by strategic oversight, people leadership, and project planning and management — not by being the primary resolver of tickets. What you’ll be doing Team Leadership & Line Management: Line manage the Senior IT Analyst and IT Support Analysts across the UK and US. Set objectives, manage performance, support development and hiring, and build coverage so the service is not dependent on one person. IT Strategy & Oversight: Develop and maintain the IT strategy and roadmap in line with business and Risk and Compliance objectives, covering infrastructure, identity, security, tooling, and service improvement. Translate that roadmap into clear priorities for the team. Service Oversight: Own IT support as a service. Set SLAs and KPIs, review performance, and ensure quality, coverage, and communication across UK and US time zones.…