IT Operations Support Engineer - A26362

Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency. We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realize their full potential, who in turn have the opportunity to continuously drive innovation. We are searching for our next team members to join our growing team. If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you. This is a 12 months fixed-term contract role. What will you do? We are seeking an ICT Operations Support resource to support DCTD in the operational takeover and steady-state management of COMET, StellarNet, COMET Mobile and related services. The role will provide continuity across multiple stakeholders, drive day-to-day operational follow-through, maintain service and funding visibility, support TSM continuity, oversee COMET Mobile and coordinate service improvements and security-conscious operating models for different user populations. What the officer will be working on: 1. Portfolio Operations, Funding and Service Management Review current IT processes, structures, and ways of working to understand how well they support business needs. Manage and track subscriptions, billing, cost recovery, AOR / WBS funding, procurement / logistics interfaces, utilisation and payment reconciliation. Maintain the operational picture for service requests, quotas, migrations, lease extensions, outstanding actions and key dependencies. Coordinate GovTech, EUSS, TSMs, Service Reps, Finance/Funding, Procurement and other supporting parties to drive actions to closure. 2. Technical Service Manager (TSM) Operations and Continuity Gather and document key assumptions that will guide IT improvements. Coordinate TSM day-to-day activities and interfaces covering subscriptions, billing, service requests, quotas, site operations and escalation. Track TSM staffing, contract, funding, security clearance and understudy / replacement arrangements to mitigate transition risk plans for moving from current to future state. 3. COMET Mobile and Device Operations Oversee COMET Mobile procurement, demand, device/account mapping, configuration, onboarding, handover, replacement, reassignment and termination. Maintain accurate device, subscription and user entitlement records and coordinate resolution of operational issues. 4. Service Flexibility and Security Controls Support exploration of differentiated COMET operating…