IT Operations Support

Description Position at The Opus Group Job Title: IT Operations Support Group/Team: IT Reports to: Director, IT Operations Location: Beaverton, OR Employment Type: FT, Exempt, Salary Travel Requirements:   WHO WE ARE   THE OPUS GROUP The Opus Group represents a shared services model that provides administrative support to our “house of brands.” Our house of brands includes Opus, MAS and Verve. Our structure provides scalable and efficient administrative services and support that adds fuel to the growth of our brands. Operating independently, each brand serves its own clients with purposeful services and solutions. OPUS AGENCY Opus Agency partners with world-shaping brands like Amazon, Google, Microsoft, and Salesforce to catalyze movements through shared experiences. Crafted through our end-to-end capabilities and propelled from the epicenter of events, content, and community, these experiences are renowned for accelerating momentum—and success—for everyone involved.   Built across four decades, we scale excellence at the forefront of focused strategy, fearless creativity, emerging technology, and agile delivery. Today, as the flagship of The Opus Group , our team members are outperforming from hubs throughout the United States, in the heart of London, and around the world.   If you embody our cultural pillars—if you can bring versatility, embody optimism, elevate integrity, catalyze curiosity, and own excellence—then join us in fueling the future of brand movements.     WHAT WE ARE LOOKING FOR The IT Operations Support position is responsible for resolving the day-to-day technology challenges that prevent employees from serving our customers. In addition to providing excellent customer service skills, triage, follow-through, and timely problem resolution, IT Operations Support technicians are responsible for reducing the amount of trouble tickets in the organization over time. This is achieved through root cause analysis, automation, implementation/configuration of tools, and a deep understanding of systems and cause/effect.  Through collaboration with the other IT team members (Business Systems Analysts, Security & Compliance, Infrastructure, and IT Management), the IT Operations Support technicians are responsible for managing existing desktop tools along with implementation, configuration, and roll out of new ones.  This includes, but is not limited to, configuration management, asset management, system monitoring, patch management, and the ticketing system.   YOU SHOULD HAVE 3+ years of experience in customer service and at least 2 years in providing IT support specifically Effective written and verbal communication and collaboration skills Proficient listener, capable of translating requests into actionable tasks Excellent troubleshooting and problem-solving skills Awareness of Information Security best practices Demonstrated knowledge of a broad range of hardware and software  …