IT Service & Asset Manager (m/f/d)

Company Description About EIT RawMaterials As the world moves towards a greener future, the demand for raw materials—minerals and metals—is set to increase immensely over the next three decades. Europe faces a critical challenge in securing a stable supply of these essential resources. This challenge is where EIT RawMaterials steps in. EIT RawMaterials is at the forefront of driving innovation and sustainability in the raw materials sector. As an Innovation Community within the European Institute of Innovation and Technology (EIT), we collaborate with over 300 partners across industry, academia, and research institutes. Together, we forge dynamic, long-term partnerships to develop innovative solutions that meet Europe's growing demand for raw materials. Position Role Overview The IT Service & Asset Manager (m/f/d) is responsible for ensuring the reliable, secure, and cost-effective delivery of IT services across the organisation through effective vendor management, IT asset governance, and software lifecycle oversight. Acting as the primary point of contact between the business and external IT service providers, the role ensures that services are delivered in line with business requirements, agreed service levels, and governance standards. As part of the IT Operations team, the IT Service & Asset Manager owns the lifecycle management, transparency, and optimisation of IT assets, software licenses, contracts, and vendor relationships, while coordinating and overseeing technical operations performed by external partners. The role plays a key part in maintaining operational efficiency, cost control, compliance, and a high-quality end-user IT experience. Key Responsibilities IT Service Ownership & Vendor Management Own and manage relationships with external IT service providers. Define service expectations, scope, and priorities in alignment with business needs. Monitor service delivery, performance, and adherence to agreed SLAs and KPIs. Oversee the organization’s IT infrastructure landscape, including: Cloud environments (servers and virtual machines) Data backup and recovery systems Network architecture and connectivity across all office locations Website hosting and related services Ensure alignment of IT services and infrastructure with overall IT architecture and operational standards. Workplace & Devices (End-User Environment) Act as the central coordination point for all IT-related requests and activities. Own and manage the IT workplace ecosystem, ensuring a seamless end-user experience. Manage the full IT asset lifecycle, including: Procurement Deployment and configuration Maintenance and replacement Decommissioning and disposal Oversee end-user hardware, including laptops, mobile devices, and peripheral equipment. Coordinate device-related onboarding and offboarding processes for employees. Ensure standardization, cost efficiency, and user satisfaction across the workplace environment. Own,…