IT Service Technician- FT

Apply Job Type Full-time Description JOB TITLE: IT Service Technician Department: Operations Job Status : Active FLSA Status: Exempt Reports To: Director of IT Grade/Level: Technician Amount of Travel Required: 20% travel time expected Job Type : Full Time, Salary Positions Supervised : None Work Schedule : Mon. – Fri., 8:30am – 5:00pm (with required flexibility for evening/weekend events and operations) Pay Range: $39,500- $55,000 POSITION SUMMARY: The IT Service Technician provides technical support to organization staff (on-site and remote) by creating, answering and resolving assigned IT helpdesk tickets, conducting basic network maintenance and troubleshooting, performing device software and hardware maintenance. This position also provides audio/visual support to staff as needed. ESSENTIAL FUNCTIONS: Responds to and resolves helpdesk tickets as assigned, including: Printer troubleshooting, and service calls to providers Basic Network troubleshooting Troubleshooting & maintenance in Windows, Mac OS, iOS/iPad OS, Android, Linux, and Chrome OS environments RingCentral phones/system troubleshooting Google Workspace Account management for staff Inventory Management in accordance with established procedures & best practices Organization & cleaning of IT-managed spaces Support organizational events as necessary at our various locations Collaborates with Director of IT on assigned projects Staff training: development and publication of curriculum to cover internal hardware, services, policies, procedures, and best practices as necessary. Cybersecurity: staff awareness training development, threat investigation and remediation, and regular security patching as necessary. System Administration of organizational accounts and services Collaboration on Infrastructure design, implementation, and maintenance Other projects as assigned Reasonable Accommodations Statement: To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions. COMPETENCY STATEMENTS: Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others. Accuracy - Ability to perform work accurately and thoroughly. Communication, Oral - Ability to communicate effectively with others using the spoken word. Communication, Written - Ability to communicate in writing clearly and concisely. Customer Oriented - Ability to take care of the customers’ needs while following company procedures. Detail Oriented - Ability to pay attention to the minute details of a project or task. Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards. Motivation - Ability to inspire oneself and others to reach a goal and/or perform to the best…