IT SPECIALIST

POSITION SUMMARY The IT Specialist provides responsive, hands-on technology support across the organization. This position manages service desk requests, troubleshoots hardware, software, network, and business application issues, administers user access, maintains accurate technology asset records, and supports system upgrades and technology projects. The ideal candidate combines technical expertise with excellent customer service, clear communication, and a strong sense of ownership. ESSENTIAL DUTIES AND RESPONSIBILITIES Service Desk and Technical Support Receive, document, categorize, prioritize, and resolve incidents and service requests according to established service levels. Diagnose hardware, software, operating system, network, communications, peripheral, and audiovisual issues. Test solutions and identify practical workarounds to minimize downtime. Communicate progress, resolutions, and next steps clearly to users. Escalate unresolved issues with complete troubleshooting documentation and monitor them through resolution. Document recurring issues, solutions, and procedures to strengthen the technical knowledge base. User Access, Systems, and Applications Create and maintain user accounts, groups, permissions, shared resources, and peripheral access according to established security and approval requirements. Support and maintain commonly used business applications and integrations. Apply operating system patches and upgrades and monitor application updates, features, and support requirements. Train users on productivity tools, system use, and security awareness. Educate users on proper technology practices to encourage adoption and reduce recurring support requests. Technology Assets and Vendor Coordination Maintain accurate hardware, software, license, assignment, and lifecycle records. Install, configure, assess, repair, and replace computers, mobile devices, printers, network equipment, and related peripherals. Coordinate with technology vendors and external support partners. Gather specifications, pricing, and purchasing information when required. Prepare asset, usage, license, and lifecycle reports to support planning and budgeting decisions. Projects and Continuous Improvement Clarify technical requirements and provide hands-on support during project planning, testing, implementation, and rollout. Research tools and improvements that increase system efficiency, reliability, security, and user productivity. Collaborate with internal teams to align technology upgrades and solutions with organizational priorities and operational needs. Maintain current technical knowledge through ongoing learning, research, and training. QUALIFICATIONS Bachelor’s degree in Computer Science, Information Technology, or a related field preferred. An equivalent combination of education and relevant experience will be considered. Two to four years of experience providing technical support in a multi-user environment. …