IT Sr. Manager

Overview This position manages workflow of assigned customer service activities and is a member of the I/T customer support leadership team. This position is responsible for providing user level support for I/T activities, clinical informatics or nonclinical applications depending on designated area, across multiple locations, as assigned. This position is responsible for managing the workflow of the assigned team, ensuring timely customer interactions. The functional areas that this position provides I/T user support for may include desktop support, telecommunications, facility infrastructure, cabling, clinical informatics, and facility-based processes related to clinical documentation in the EMR. Pay & Benefits: Compensation: $58.30-$93.29 hourly wage based on experience and education Retention Bonus: $30,000 Retention Bonus for eligible new hires Relocation Assistance: up to $7,500 Relocation Assistance Temporary Housing: 90 Days Temporary Housing Provided Additional Pay: Annual Increases, Paid Time Off Benefits: medical, vision, dental, 401k with employer match Education Benefits: FHP Tuition Assistance, Student Loan Forgiveness Other Benefits: Onsite Gym, Wellness Programs, Discount programs Shift Available: Full Time, Exempt About Fairbanks Memorial Hospital Fairbanks Memorial Hospital is a non-profit facility owned by the Greater Fairbanks Community Hospital Foundation. A Joint Commission-accredited facility with 152 licensed beds, Fairbanks Memorial Hospital is the primary referral center for residents of Alaska's interior with a strong patient-to-nurse ratio and Shared Leadership Infrastructure. In addition to our exceptional clinical environment, our location offers incomparable lifestyle rewards away from work. In Fairbanks, small-town living, spectacular natural beauty and endless recreation combine to create a one-of-a-kind place to live, work and play. Responsibilities Identifies, prioritizes, directs and schedules customer requests and routine assignments. Ensures that appropriate resources are deployed to meet customer business, clinical and technical needs. Follow-ups on customer requests to assure the final product has been delivered to meet expectations. Utilizes problem solving techniques to independently triage problems as they relate to business or clinical applications. This may with network infrastructure, business/clinical or product line specific applications. Establishes departmental objectives and develop effective tools to measure and report performance against these objectives. Plans and develops detailed specifications for I/T assignments, assess the quality of delivered services and implement quality improvement action plans. Hires, trains, conducts performance evaluations, and directs the workflow for the staff. This position is also accountable for participating in the development and implementation of goals and objectives. Ensures all goals and objectives are met timely and…