IT Support Analyst IV, TD Securities

Work Location: Toronto, Ontario, Canada Hours: 37.5 Line of Business: Technology Solutions Pay Details: $69,700 - $98,400 CAD This role is eligible for a discretionary variable compensation award that considers business and individual performance. TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. Job Description: Department Overview TD Securities provides a wide range of capital market products and services to corporate, government and institutional clients who choose us for our knowledge and experience in six key areas of finance: Investment Banking, Debt Capital Markets, Institutional Equities, Private Equity, Precious Metals and Foreign Exchange & Money Market. Our services include the underwriting and distribution of new debt and equity issues, providing advice on strategic acquisitions and divestitures, and executing daily trading and investment needs. Position Overview – IT Support Analyst We are looking for someone to provide a broad range of systems and application support, research and analysis, administration, performance availability monitoring and management. Provide hands-on support with production engineering approach for Global Equities Derivatives ( BoR ) with responsibility for application support, system monitoring, problem escalation, responding to system related user queries and deployment of releases Role and Responsibilities Provide high quality application and user support to ensure IT systems availability, reliability, and performance that support business processes globally Perform proactive application health checks to prevent potential failures Manage the Incident through to completion. Engage various IT teams in resolving incidents efficiently and effectively. Perform effective problem management on recurring incidents. Lead and manage problems throughout the lifecycle. Ensure problem resolutions are released in production on-time and with high quality. Ensure all changes to the Production Environment follow the TD Securities Change management process. Ensure change activities are performed on time, minimizing risk to the service/business environment Proactively review IT environment to ensure that steps are taken to support new IT related regulations and address gaps in the procedure Perform scheduled activities such…