IT Support Engineer (3 month FTC)

At OQC, we aren’t just theorising about the future; we’re building it. Born from a philosophy of bold innovation, we’ve successfully transitioned quantum computing from an academic dream into a commercial reality. The most exciting thing is that we’re just getting started and we’ve recently closed our £260 million Series C funding round – the largest fundraise ever completed by a quantum computing company in Europe. The Purpose As an IT Support Engineer , you’ll help keep OQC’s technology estate reliable, secure and ready to scale. You’ll provide hands-on 1st and 2nd line support, contribute to more complex 3rd line issues, and make sure our teams have the technology, systems and support they need to do their best work. This is an opportunity to go beyond ticket resolution: you’ll help improve how IT operates, strengthen our processes and contribute to the technology foundations of a growing quantum computing business. The Role Reporting to the Head of IT , you’ll take ownership of IT support across a varied environment spanning Windows, macOS, Linux, cloud platforms, networks and end-user hardware. You’ll work closely with colleagues across IT and the wider organisation, managing issues through their full lifecycle while contributing to security, compliance, service improvement and cross-functional projects. You’ll also have opportunities to build your technical depth by collaborating with 3rd line specialists and working with emerging technologies. What You'll Be Working On Own 1st and 2nd line support requests from diagnosis through to resolution, working to agreed SLAs and escalating complex or high-impact issues when needed. Troubleshoot and maintain a diverse IT estate spanning Windows, macOS and Linux desktop/server environments, cloud services, applications and end-user hardware. Monitor IT systems proactively, identifying performance or availability risks and supporting incident, problem, backup, recovery and resilience processes. Deliver smooth onboarding and offboarding while maintaining accurate records across hardware, software, licences and other IT assets. Strengthen our IT knowledge base by maintaining clear documentation, sharing expertise and supporting the development of junior colleagues. Improve how we operate by identifying opportunities to automate, streamline and strengthen systems and processes, researching emerging technologies and implementing approved changes. Contribute technical expertise to cross-team projects, audits and security initiatives, ensuring work aligns with relevant policies, ISO standards and GDPR requirements. What We're Looking For Experience delivering 1st and 2nd line IT support , with exposure to 3rd line support, in an SLA-driven technical environment. Strong troubleshooting capability across hardware and software, including Windows 10/11 and Windows Server, macOS, and Ubuntu Linux desktop/server environments . Hands-on experience with modern workplace and cloud technologies…