IT Support Engineer

About Us inforcer is one of the fastest growing technology organisations in the world and a leading provider of cutting-edge cybersecurity and AI solutions to support to the SMB market. We provide MSPs (Managed Service Providers) with the fundamental technology they need to manage and secure Microsoft 365 at scale and deliver AI services. Our mission is to be inforced in every MSP!   About the Role We are seeking a skilled and adaptable IT & Systems Engineer to join our team in Tampa. This role is ideal for someone with a solid foundation in IT support and systems engineering, who is eager to take ownership of infrastructure and contribute to continuous improvement across our technology landscape. You will work closely with teams across the business to ensure the reliability, security, and performance of our IT systems. Responsibilities include configuring and maintaining hardware and software, managing system upgrades, troubleshooting complex technical issues, and supporting users to ensure a seamless and efficient experience. What you’ll be doing Manage IT procurement, including ordering laptops, accessories, and software licenses Set up and configure business equipment, ensuring secure and efficient access to essential tools Maintain an accurate inventory of IT assets and licenses Provide first-line technical support to all team members, resolving hardware, software, and network issues Run day-to-day IT operations, including system monitoring, patching, and updates Deliver basic security awareness training and guidance to users Assist in maintaining and updating IT documentation and internal knowledge bases Collaborate with Engineering and other teams to ensure seamless systems integration Support onboarding and offboarding processes from a technical perspective Contribute to IT projects and help shape future systems and infrastructure improvements What We Can Offer You Steep Learning curve: We believe people leave organisations when learning stops. We promise a steep and continuous learning curve to both challenge and develop our people. You are responsible for your own learning, but you’ll be surrounded by exceptional people and strong enablement, if you choose to lean into it, in an environment where it’s safe to make mistakes, try new things, and improve.   Real impact:  We operate in a high-trust and autonomous environment where you can make a real impact and difference in your role and across the company. Transparency and Honesty:  We believe honest and clear communication creates a highly collaborative culture. It gives you the “why” we make decisions and allows you to effectively make your own. We won’t pull the wool over your eyes, we are a fast-growing start-up that comes with its own unique challenges, but we all work hard to solve them, together, as a team. A+ Global Team: Our people power every part of our business, and we look for individuals who bring genuine passion to their…