IT Support Engineer (M/F/D)

IT Operations is the frontline connection between IT@IFS and our global user community, delivering local and remote support that ensures our colleagues have seamless access to the technology and systems they need to work efficiently. By providing responsive, high-quality support and continuously improving IT services, we enable teams to focus on delivering value without technical disruptions. This mid-level role is crafted for experienced IT professionals who excel in delivering high-quality technical support directly to end users across varied environments. As an IT Support Engineer, you are not only a frontline troubleshooter but also a strategic contributor to the broader support framework. You act as a critical escalation point for complex technical issues that go beyond first-line resolution, applying deep diagnostic expertise and a methodical approach to problem-solving. Your responsibilities span maintaining and enhancing the performance of end-user systems across a mixed Windows and macOS estate, managing device configurations, and leveraging AI-driven applications and workflow automation to streamline support and operational processes. In this capacity, you operate with a high degree of autonomy, often leading initiatives that improve service delivery and user satisfaction. You are expected to identify inefficiencies, implement system optimizations, and contribute to continual service improvement efforts. Collaboration is key, as you work closely with cross-functional and cross-regional teams to uphold service excellence, share best practices, and align support strategies with organizational goals. Your role also involves mentoring junior support staff, shaping technical documentation, and participating in the rollout of new technologies - including AI-driven applications and workflow automation tools - that enhance the end-user experience and operational efficiency. Ultimately, this position demands a balance of hands-on technical proficiency, strategic thinking, and a user-centric mindset. You are a trusted technical advisor within the support ecosystem, driving operational resilience and ensuring that users across the enterprise experience seamless, secure, and responsive IT services. This is an onsite role requiring travelling to the office at least 4 days in a week to the office in Den Bosch, NL.   Deliver Advanced Multi-Platform Support Provide expert-level technical assistance across Windows, macOS, and mobile platforms, with depth in macOS and the wider Apple ecosystem. Act as the go-to escalation resource for macOS - covering deployment, configuration, patching, security, and advanced troubleshooting of Apple hardware and software in an enterprise environment. Ensure seamless user experiences by resolving complex device, application, and connectivity issues both onsite and remotely.   Lead Troubleshooting & Escalation Management Take ownership of persistent or high-impact technical problems, applying…