IT Support Engineer

IT Support Engineer Discover Veranova: At Veranova, we believe people are our most important asset, and we are dedicated to building the most talented workforce in our industry. Our commitment to uncompromising focus on quality, compliance, safety, and excellence in delivery shapes everything we do. We are not just looking for skills; we are seeking innovative individuals who have a mindset open to learning and growth, and a desire to make a difference. Veranova is a global leader in the development and manufacturing of complex active pharmaceutical ingredients (APIs) for pharma and biotech customers. With deep technical expertise and impressive flexibility, we develop solutions and processes that support and accelerate innovation. Join us on our mission to enable current and next-generation therapeutics to improve and save the lives of patients. Every role at Veranova plays a part in delivering an exceptional customer experience through ownership and integrity. Role Overview: The IT Support Engineer will ensure infrastructure across the site or collection of sites is performing to standard. Provide local on-site support for availability management and global/regional project implementation activity ensuring local infrastructure delivers to business expectations (SLA) while remaining fully aligned to Veranova IT Policies. Core Responsibilities: Configure, deploy, maintain, troubleshoot and support local, remote, and cloud-based infrastructure, including Servers, computer workstations, laptops, printers, mobile devices, phones, meeting room equipment, local area networking, WIFI, and other computer and telecommunications equipment. Diagnose and resolve issues associated with end user-based application software, multi-user applications (where unique to site) and operating systems. Support/Maintain Azure based environments and administrative portals including, EntraID, Intune, SharePoint, Teams/Teams Phones, Exchange, and Purview. Support/Maintain Enterprise based Virtual Hypervisor environments (VMware) Support/Maintain Enterprise based Backup/Restore and DR environments (Veeam, Datto) Carry out basic systems operation duties requiring local hands and eyes support, including back-up management, supervised server restarts, LAN patching, and cabinet management. Contribute to project teams in the improvement of current BIS services and development and delivery of new BIS services. To carry out any other duties which are within the employee’s skills and abilities whenever reasonably instructed. Qualifications: Bachelor’s degree (BS) in Information Technology, Computer Science, or a related field with 3–5 years of relevant IT experience, or an equivalent combination of education and professional experience. Experience of working with the following technologies: Windows Desktop Operating systems, Microsoft Azure and AD, Veeam Backup and Recovery, VMware Virtual Server environments, Microsoft EntraID,…