IT Support Engineer (Village Roadshow Operation Greece)

Antenna Group is a leading international content, media and entertainment organization, owning and operating a diverse portfolio of global media assets across a variety of platforms: Television, Pay TV, OTT, Radio, Cinema Exhibition, Digital, Music, Publishing and Education, throughout Europe, North America and Australia. Antenna Group is currently seeking, to cover the following position: IT Support Engineer (Village Roadshow Operation Greece) About the Role Village Roadshow (member of Antenna Group) is a leading entertainment brand, best known for its cinemas, delivering an unparalleled movie-going experience to over 3 million viewers annually. As we continue to expand our operations and enhance our IT services, we are seeking a skilled and motivated IT Support Engineer to join our team. This role is ideal for an experienced IT professional who can take ownership of day-to-day technical operations across our corporate offices and cinema locations, provide advanced user support, and contribute actively to infrastructure improvements and IT projects. The position combines hands-on technical expertise with strong problem-solving and communication skills, requiring someone who can work independently while collaborating closely with the IT Manager and external technology partners. Responsibilities: Provide second-line technical support to employees across corporate offices and cinema sites, troubleshooting and resolving hardware, software, operating system, network, and application issues. Take ownership of technical incidents and service requests, coordinating with vendors or third-party providers when escalation is required. Install, configure, maintain, and troubleshoot workstations, POS systems, printers, mobile devices, and other IT equipment. Support and maintain the company's LAN/WAN, Wi-Fi, VPN, switching, firewall, and internet connectivity across multiple locations. Assist with the administration and monitoring of Windows Server, Active Directory, Microsoft 365, and related infrastructure services. Manage user accounts, permissions, security groups, and system access, following company security policies and GDPR requirements. Perform routine system administration tasks, including monitoring, patching, backups, and infrastructure health checks. Support employee onboarding and offboarding, including account provisioning, access management, equipment preparation, and decommissioning. Maintain accurate documentation of IT infrastructure, configurations, assets, licenses, warranties, and support procedures. Identify recurring technical issues and contribute to permanent solutions, automation, and process improvements. Coordinate with external vendors, telecom providers, and technology partners regarding incidents, repairs, upgrades, and infrastructure changes. Participate actively in IT infrastructure projects, including hardware and software deployments, system migrations, network upgrades, cloud adoption, and…