IT Support Specialist

American Heritage Schools is building a talent pipeline for future opportunities within the IT Department at our Broward campus. While this is not an immediate opening, we invite interested candidates to submit their qualifications for upcoming positions. This is an in-person, on-site role. Benefits Include: 100% free tuition for all employees’ eligible children * 50% discount for Summer Education for employees’ eligible children Free Summer Day Camp for employees’ eligible children while working over the summer. Free early care & after-care for employees’ eligible children while working Yearly bonuses 401K with partial employer match after a year of employment Health, Dental, and Vision insurance Supplemental Insurance plans available Pet Insurance options Short-term & Long-term Disability options Life Insurance at no cost to the employee Affordable Company housing when available Free Continuing Education available * This benefit is based on space availability and child acceptance to the school. POSITION OVERVIEW The IT Support Specialist troubleshoots, maintains, and administers Apple Macintosh computing environment, including computer hardware, systems software, applications software, and all configurations. PRIMARY DUTIES & RESPONSIBILITIES Install, maintain, and administer all (Mac OSX and Windows) desktops, laptops, projectors, interactive whiteboards, TVs, printers, iPads with specialized software, payroll clock system, copy machine database, bus security hard drives, and other peripherals. Troubleshoots and resolves desktop support issues relating to hardware, software, and connectivity. Installs network printers and drivers as well as troubleshoots, maintains, and resolves printer-related issues. Install, configure, and maintain Apple desktop, ethernet networks, network cabling, peripherals, interactive projectors, video conference camera, classroom audio system, TV, and other related equipment. Inventory and assist in purchasing all computer-related equipment (ie, iMacs, printers & ink, classroom audio system, document cameras, interactive projector, etc.). Manage and maintain backups for the desktop. Manage and maintain the identification system using badging software on HP desktop and badge printer. Respond and complete all helpdesk tickets, e-mail, voicemail, radio, and verbal requests. throughout the day as needed by prioritizing and maintaining the best customer service possible. Investigate user problems, identify their source, determine possible solutions, test and implement solutions. Work on tickets to resolve customer issues. Perform and/or oversee software and application development, installation, and upgrades. Create and test desktop images using MDM and/or imaging software Ensure timely user notification of maintenance requirements and effects on system availability. SECONDARY DUTIES & RESPONSIBILITIES Monitors and…