IT Support Specialist

IT Support Specialist - London Live shows make us feel good. They’re a time to hang with our friends, discover new artists or lose ourselves on the dancefloor. We’re on a mission to bring all of this to more fans, more often – and that’s where you come in. We're looking for a curious, hands-on IT Support Specialist to join our lean IT team in the London office. This isn't a traditional helpdesk role — you will be a part of a 2-person team, meaning you will be doing a bit of everything, including end-user support, networking, security and system administration (which will provide you with exposure to many systems and technologies) At DICE, you’ll be part of the company redefining live entertainment. It’s a place where you can be yourself, influence the culture, and create work you’re proud of. About the role You'll be responsible for on-site and remote end-user support, administration of our core IT systems (Google Workspace, Notion, Slack, Jira, and more), managing access and devices across a mostly macOS environment, and contributing to internal tooling projects. You will Manage macOS devices via Kandji MDM — deployments, policies, and our custom OpenVPN setup. Act as the gatekeeper for access management — onboarding, offboarding, SSO, and permissions. Provide AV support for meeting rooms, all-hands, event spaces and office technology. Support Slack and Jira-based IT requests, triage issues, and resolve them efficiently. Document runbooks, processes, and internal guides clearly and consistently. Support 25 Windows devices via Intune users (alongside our primary macOS environment). Use available platforms to automate common requests and reduce toil. You are Genuinely passionate about live music and events. Detail-obsessed. You catch errors before they go live and treat QA as a craft, not a checkbox. Organised and dependable, comfortable juggling multiple tasks without dropping quality. A self-starter who takes ownership of tasks end-to-end with minimal oversight. Comfortable adapting as priorities shift, automation scales, and the scope of the role evolves. Collaborative by nature. You'll need Core IT skills Solid macOS software/hardware support. Experience with MDM tools (Kandji, Jamf, Intune, or similar). Identity and access management — Google Workspace, SSO and other SaaS platforms. Mindset You ask "why does this keep happening?" before closing a ticket. You're comfortable with ambiguity and can prioritise without hand-holding. You write things down — runbooks, notes, decisions. You want to understand how things work, not just fix symptoms. Nice to Have Curiosity about AI-assisted development tools (Claude Code, Copilot, etc.). Networking fundamentals: VLANs, firewalls, switches, VPN concepts. Any Slack bot, webhook, or internal tooling project you've built — even a small one. Scripts & automation — you don't need to be a software engineer, but you should be…