IT Support Specialist

Join DYOPATH as an IT Support Specialist Are you energized by providing hands‑on technical support, improving IT systems, and ensuring users stay connected and productive? DYOPATH is seeking an IT Support Specialist who delivers onsite IT setup, technical guidance, and advanced support for systems and networks across departments and projects. This role plays a critical part in ensuring smooth and efficient IT operations within the organization. Why You’ll Love Working Here Purpose with Passion - Join a company whose L.O.V.E. philosophy— Living Our Values Every Day —turns everyday work into meaningful impact. Grow & Thrive - DYOPATH supports professional development through collaboration, process improvement, and exposure to enterprise‑level IT systems. Award‑Winning Culture - Recognized for outstanding IT service—and we bring that same dedication to supporting each other. Fun & Respectful Teamwork - A collaborative, organized, and service‑focused environment where communication and teamwork matter. Benefits Medical, dental, and vision coverage Life insurance 401(k) with company match “You Pick a Day” paid holiday FSA and HSA options Pet insurance Additional benefits available Full overview: dyopath.com/careers Role Overview Location: On-Site (Sanford, NC) Schedule: 1st Shift (7a-3:30p); Monday through Friday Pay Rate: $25 Your Mission as an IT Support Specialist Support the design, development, testing, and ongoing support of enterprise application solutions Assist with coding, debugging, and testing of application components using established development standards Troubleshoot application and system issues using structured problem‑solving and root cause analysis techniques Contribute to requirements gathering and documentation, including functional and non‑functional requirements Develop and maintain technical documentation such as process flows, logic diagrams, and system procedures Support application design activities and apply basic architecture and integration standards Participate in system, database, and platform integration efforts across multiple applications Assist with planning, executing, and documenting system and software testing activities Log, track, and escalate issues following standard incident, change, and escalation processes Collaborate with technical teams and business partners to support reliable, stable application services What You Bring to the Team Education & Experience High School Diploma Application support Bachelor’s degree in IT preferred Basic experience with SQL Certifications & Tools (Preferred) CompTIA A+ Knowledge, Skills & Abilities Takes a leadership role in service and quality initiatives; continuously improves processes Adheres to company and customer safety procedures Organized, self‑motivated, and able to prioritize effectively Strong interpersonal and communication skills with users, peers, and…