IT Support Specialist

Description Keeper Security is hiring an IT Support Specialist to join our EMEA IT team and provide hands-on technical support to employees across our Cork office and wider European organization. Qualified candidates must permanently reside in Ireland. This is a hybrid position based within a commutable distance to our Cork, Ireland office. Keeper’s cybersecurity software is trusted by millions of people and thousands of organisations globally. Keeper is published in 23 languages and sold in over 150 countries. Join one of the fastest-growing cybersecurity companies and help deliver reliable, secure and responsive IT support for Keeper employees across EMEA. About Keeper Keeper Security is one of the fastest-growing cybersecurity software companies that protects thousands of organisations and millions of people in over 150 countries. Keeper is a pioneer of zero-knowledge and zero-trust security built for any IT environment. Its core offering, KeeperPAM®, is an AI-enabled, cloud-native platform that protects all users, devices and infrastructure from cyber attacks. Recognised for its innovation in the Gartner Magic Quadrant for Privileged Access Management (PAM), Keeper secures passwords and passkeys, infrastructure secrets, remote connections and endpoints with role-based enforcement policies, least privilege and just-in-time access. Learn why Keeper is trusted by leading organisations to defend against modern adversaries at KeeperSecurity.com . About the Job As an IT Support Specialist, you will provide Level 1 and Level 2 technical support to Keeper employees, helping resolve hardware, software, account access and workplace technology issues. You will be a key point of contact for employees in the Cork office while also supporting remote users across EMEA. This is a hands-on role for someone who enjoys troubleshooting, working directly with users and keeping workplace technology running smoothly. You will support employee onboarding and offboarding, device provisioning, account administration, asset management and day-to-day IT operations while escalating more complex infrastructure or security issues when appropriate. Responsibilities Provide Level 1 and Level 2 technical support for employees across Windows and macOS environments Troubleshoot laptops, peripherals, operating systems, business applications and user access issues Provision, configure and deploy laptops and other equipment for new employees Support employee onboarding and offboarding, including account setup, access changes and equipment management Administer user accounts and access across Google Workspace, Microsoft, SaaS applications and other enterprise systems Manage and track IT hardware, software assets and inventory Diagnose connectivity, VPN, Wi-Fi and basic network issues Support conference rooms, audiovisual equipment and other workplace technology within the Cork office Document incidents, resolutions and troubleshooting steps…