IT Support Specialist

We're hiring a customer-focused IT Support Specialist to be the first point of contact for our global employees. In this role, you'll keep hardware, software, and collaboration tools running smoothly so people can stay productive - combining strong technical troubleshooting with excellent customer service in a fast-paced, international environment. Key Responsibilities  Provide first-class technical support for desktop, laptop, mobile, and telecommunications environments.  Perform basic administrative tasks in Office 365, Entra AD, JAMF, and Intune.  Troubleshoot and resolve hardware, software, printer, scanner, AV, and collaboration tool issues.  Manage incidents and service requests via the ticketing system, meeting agreed SLAs.  Support employees remotely and on-site across global locations.  Maintain accurate ticket documentation, categorization, and asset records.  Create and maintain knowledge-based articles, user guides, FAQs, and process documentation.  Promote effective use of collaboration technologies and recommend productivity solutions. What We're Looking For  Strong technical understanding of IT systems, devices, and support processes  Excellent troubleshooting and problem-solving abilities  Experience with ticketing systems and service desk environments  Familiarity with ITIL-based support methodologies  Strong organizational and documentation skills  Excellent verbal and written English communication skills  Customer-focused mindset with a passion for helping others  What Makes You Successful  You thrive in a fast-paced support environment, take ownership of issues through to resolution, and communicate clearly and professionally with users and stakeholders. You're detail-oriented and process-driven while staying customer-first, and you enjoy continuous learning about new technologies.  Why Join Us? A global, collaborative work environment  Exposure to modern technologies and digital workplace solutions  Opportunities for professional growth and development  A supportive team culture focused on innovation and continuous improvement  Below is our DEIBA (Diversity, Equity, Inclusion, Belonging, and Accessibility) mission statement: Bluebeam is committed to building an inclusive environment in which everyone, regardless of background, has an opportunity to experience a deep sense of belonging. Each of our unique perspectives amplifies our collective power, and by encouraging diverse perspectives in an environment infused with mutual respect, we arrive at better solutions. And when we bring the best version of ourselves to work, we can make our best contributions to the global community of people who build our world. About Bluebeam: The construction industry is adopting new technology at a feverish pace. Tablets and cell phones are replacing paper blueprints, drones are surveying job sites in 3D, and cloud collaboration is changing the way teams work…