IT Support Specialist

Apply Description Status: Exempt, Full-Time (1.0 FTE) Calendar: Calendar Year (12 months) Overall Objectives Provides comprehensive technology support to Yinghua Academy students, staff, and families while assisting with the management, deployment, maintenance, and repair of the school's technology systems and hardware. The IT Support Specialist helps ensure the reliable operation of school technology, supports technology-related events and initiatives, maintains hardware assets, and provides responsive customer service to the school community. The position also supports daily school operations through assigned supervision and event duties. Principal Roles & Responsibilities Technology Systems & Device Support Supports the administration and daily management of Google Workspace through Google Admin Console. Utilizes JAMF and SMART Board MDM systems to deploy, configure, monitor, and manage student and staff devices and interactive displays. Provides technical support and troubleshooting for laptops, desktops, iPads, interactive displays, charging carts, and other school technology. Assists with user account, device, application, and access issues and escalates complex problems as appropriate. Provides professional and timely technical assistance to students, staff, and families through the help desk, email, phone, and in-person support. Hardware, Asset & Inventory Management Leads the annual labeling and organization of student and staff technology assets, including laptops, iPads, and mobile charging carts. Maintains accurate technology asset and inventory records and supports the tracking, assignment, and return of equipment. Diagnoses and performs physical repairs on laptops and desktop computers when appropriate. Manages warranty claims, repairs, replacements, and related vendor communications. Maintains, organizes, and repairs mobile charging carts throughout the school year and ensures equipment is available and functional. Audio/Visual & Event Technology Support Maintains classroom and mobile audio/visual equipment, including wired and wireless microphone systems and audio amplification equipment. Provides technical support for school events and activities, including concerts, graduation, and other after-school events. Supports microphone setup, audio/visual equipment preparation, and video recording for events as assigned. Troubleshoots and resolves audio/visual issues before and during events. Automation & Technology Improvement Develops and maintains scripts and automated processes using tools such as PowerShell, Python, and Google Apps Script to improve efficiency and reduce repetitive administrative tasks. Identifies opportunities to streamline technology-related processes, improve data management, and increase operational efficiency. Supports the implementation and responsible use of emerging technologies and AI tools in an educational environment, including platforms such as ChatGPT,…