IT Support & Systems Administrator

IT Support & Systems Administrator TouchCare | Stamford, CT Full-Time | Onsite The Opportunity TouchCare is seeking a hands-on, AI-fluent IT Support & Systems Administrator to serve as the primary onsite technology resource at our Stamford, CT headquarters. This person will own the day-to-day employee technology experience—from computer setup, equipment, and new-hire readiness to systems access, troubleshooting, security, and SaaS administration. We are looking for someone who is highly responsive, organized, and comfortable being the person employees turn to when technology isn't working. Just as importantly, this person should be curious about AI, automation, and how emerging technology can make TouchCare more efficient as we grow. What You'll Own Computer Setup & Employee Technology Own the setup, configuration, deployment, and ongoing support of employee computers Prepare laptops and equipment for all new hires before Day 1 Install and configure required applications, security tools, browsers, extensions, and company settings Set up monitors, docking stations, keyboards, headsets, and other peripherals Configure Wi-Fi, printers, conference rooms, and other office technology Troubleshoot laptop, hardware, software, connectivity, audio/video, and peripheral issues Manage computer replacements, repairs, upgrades, and refresh cycles Ensure devices meet company security requirements, including encryption, endpoint protection, updates, and required security controls Maintain accurate inventory of computers, equipment, serial numbers, assignments, and lifecycle status Recover, wipe, reconfigure, and redeploy equipment when employees leave the organization Expectation: Every employee should have a fully configured, secure, and working computer and technology setup from Day 1. Systems Administration & Access Own and coordinate employee access across TouchCare's growing technology ecosystem, including: Google Workspace / Gmail Accounts • Email • Groups • Permissions • Authentication • Security Zendesk + Vitally User Setup • Permissions • Access • Troubleshooting Salesforce + HubSpot User Provisioning • Permissions • Authentication • License Management • Support ElevenLabs + AI Tools Accounts • Access • Permissions • Security • Adoption Additional business, productivity, security, and SaaS platforms as TouchCare's technology stack evolves. Responsibilities include: Create, modify, and deactivate employee system accounts Manage permissions and role-based access Own password, MFA, authentication, and access troubleshooting Maintain an accurate inventory of systems, users, licenses, and application ownership Conduct regular user-access and permissions reviews Coordinate with functional system owners and vendors when more advanced support is required Identify unused licenses, duplicate applications, and opportunities for system consolidation Develop standardized processes for…