IT Support Technician II

Overview Goldbelt Incorporated is an Alaska Native Corporation (ANC) headquartered in Juneau, Alaska, whose mission is to make a significant and positive difference in the lives of more than 4,200 Alaska Native shareholders. Alaska Native Corporations hold a distinct purpose and share a familiar creation story born in an act of Congress in 1971. Join a fast-growing “forever” company that manages over 30 subsidiaries and provides centers of excellence in a shared service center model based out of Herndon, Virginia. At Goldbelt, we place a strong emphasis on recognizing and rewarding the dedication and hard work of our team members in pursuit of our company's mission. We are a team focused on gold standard customer service and professional growth with competitive benefits and profit-sharing plans and help support a business model that gives back to the community of shareholders. Summary: The IT Support Technician II will work with IT Manager on various projects. The Role as an IT Support Technician II, you will use your technical knowledge and specialized skills to support, build, implement, and improve technology solutions. You are able to resolve customer issues in time of crisis to get them working again. This is a hybrid position and candidate must be willing to work 3 days a week onsite. Qualifications Necessary Skills and Knowledge: Able to provide IT support to all levels of an organization; up to and including C-level. Proficient with Inventory and Asset Management. Proficient in Mobile Device Management. Proficient in Deploying Policies for devices and services. Proficient in Maintaining and Developing Service Catalogs and Portfolios. Ability to embrace change, learn quickly, and thrive in a dynamic corporate environment. Skill in working harmoniously within cross-functional teams to achieve common objectives. Ability to prioritize tasks, manage multiple projects, and meet deadlines. Possesses attention to detail and effective problem-solving skills. Must have the ability to communicate effectively and diplomatically, both verbally and in writing, with co-workers and with outside agencies, partners, shareholders, and business associates. Strong cultural awareness and sensitivity, with the ability to adapt messages and strategies for diverse audiences. Basic understanding of relevant software, tools, and systems used in the corporate environment. This includes a proficiency in standard software applications, including Windows and MS Office Suite (Outlook, Word, PowerPoint, and Excel). Ability to lift at least 30 pounds and be comfortable moving various computer equipment. Minimum Qualifications: Associate’s degree or equivalent years of experience Minimum six (6) years in the Information Technology field and previous experience providing Tier-1 IT support along with four (4) or more years providing Tier-2 IT support Experience within an enterprise environment Experience in IT Project…