IT Support Technician

Imagine your career taking you to the depths of innovation and the heights of impact.  Our people enable continuous progress. Their commitment, collective expertise, and unique capabilities are the engine room behind SBM Offshore’s True. Blue. Transition. - shaping the future of energy, and beyond. About Us: SBM Offshore is a global leader in deepwater ocean infrastructure, delivering floating production solutions across the full asset lifecycle—from design and construction to installation and operation. Supported by a global team of more than 8,000 professionals, the Company operates a long-term, asset-backed business model that delivers high-availability assets and predictable cash flows. SBM Offshore combines engineering expertise, operational reliability, and selective innovation to support safe, efficient, and lower-carbon energy production, while extending its capabilities into new opportunities across the blue economy. Purpose Deliver technical assistance to end-users, ensuring smooth operations and resolving IT issues promptly to enhance productivity and user satisfaction Responsibilities Provide timely technical assistance to end-users via phone, email, or in person, addressing hardware, software, and network issues to ensure uninterrupted operations. Intiate the troubleshooting of technical issues, including hardware and software faults, network connectivity problems, and system errors, to identify root causes. Install, configure, and maintain desktops, laptops, printers, and other hardware devices. Install and update software applications, patches, and drivers as needed. Create, modify, and deactivate user accounts and passwords. Set up and configure email accounts, access permissions, and security settings as per company policies.Maintain accurate records of support tickets, solutions provided, and hardware/software inventory. Document troubleshooting procedures and user guides for future reference. Provide basic technical training and support to end-users on IT systems, applications, and security best practices to enhance user productivity and awareness. Utilize remote access tools to provide support to off-site users, resolving technical issues efficiently and minimizing downtime. Education A high school diploma or equivalent is required. Additional technical education or certification in information technology or related fields is preferred. Certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or similar qualifications are preferred but not mandatory. Proficiency in English is essential for effective communication with team members, end-users, and stakeholders. Associate's degree in information technology, computer science, or a related field is advantageous. Additional certifications related to IT support, such as CompTIA Network+, CompTIA Security+, or Microsoft Certified Solutions Associate (MCSA), can enhance the candidate's profile. Experience Prior…