IT System Administrator

Who we are : We love what we do and what we do is important! We believe that everyone should leave feeling better - this means not just our guests, but also our teammates. Everyone should go home feeling better because they learned something new or had fun working that day. Therefore, we hire unique individuals who work together to create amazing experiences for our guests. We recognize that every member of the team contributes to the success of the whole hotel. No-one is more important than anyone else, and unless we are in it together, we can't create that special experience for our guests. Your mission: Should you decide to accept it... The IT System Administrator oversees the implementation and maintenance for the Virgin Hotel Collection’s IT Operational needs, ensuring its reliability, performance, and usability. This role involves managing technology assets, software compliance, and operational needs while also ensuring compliance with relevant regulations and industry standards. This role will play an important part in guiding the deployment, maintenance, and oversight of technology for the business. In addition, they will assist in enhancing technology brand standards by offering property requests for revising or implementing new capabilities. Then, they will work with the properties to ensure they remain compliant with standards. This will be done by performing property visits, assisting with property budgets (P&L and Capital) and working with the home office regarding new capabilities being introduced into the properties. Being the Virgin Hotels IT System Administrator also means you are assisting in best practices for IT staff on property and ensures that these practices are used throughout the business. The Nitty-Gritty: What exactly you will be doing... In helping you understand your role in working for a world class organization, the following is a list of your essential job responsibilities. Please keep in mind that this list is not all inclusive and that you may be asked to perform other job tasks by your manager not listed below in the constant quest to provide “out of this world” customer service experience for our guests: Requirements Gathering : Meet with users and stakeholders to understand needs and problems. Analysis & Design : Analyze existing systems, identify gaps, and design new solutions or improvements, often using data modeling. Specification : Create detailed technical specifications for partners to assist with new systems or features. Collaboration : Work with stakeholders, partners, and the greater IT team to implement solutions and troubleshoot issues. Testing and Implementation : Lead or participate in testing (including integration testing) and oversee system deployment. Support and Training : Provide user training and create documentation for new systems and processes. Optimization : Maintain and enhance existing applications for better performance and efficiency. …