IT System Engineer

ABOUT US At TOPPAN Security, our mission is to shape a meaningful, technology-driven future by being a global leader in mission-critical identity and payment technologies. We serves as the international development arm of the TOPPAN Group in the security domain founded in 1900. TOPPAN is a trusted Japanese brand renowned for its commitment to exceptional quality. Building on this legacy, we combine bold ideas, deep sector expertise, and collaborative intelligence to deliver secure, future-ready solutions. Our culture is grounded in four core values: Agility , Ownership , Resilience , and a Sense of Fun . We move fast, lead with accountability, grow through challenges, and bring positive energy into everything we do. Join us and be part of a global, collaborative team where trust and innovation drive everything we do. About the role and what you’ll do The role involves deploying, configuring, and maintaining software packages for various high-profile IT systems, including the Public Key Infrastructure (PKI). This includes supporting and improving the underlying systems to ensure optimal operation across the entire solution. Deployments & Change Management · Lead the software deployment lifecycle, ensuring effective planning, implementation, maintenance, and retirement of software packages · Provide technical leadership for system design, integration, and architecture, ensuring quality, security, scalability, and compliance with agreed standards · Manage change processes, ensuring changes are planned, tested, documented, approved, and supported by appropriate rollback procedures · Oversee testing and quality assurance throughout the project lifecycle to ensure reliable hardware, software, and documentation deliverables Support & Maintenance · Provide technical leadership for the support and maintenance of Windows Server environments, PKI infrastructure, backup, networking, and other critical systems · Lead Incident and Problem Management activities, including root cause analysis, resolution of complex issues, and implementation of preventive measures in line with ITIL practices · Collaborate with internal teams and third-party vendors to support system integrations, Level 3 escalations, and business-critical operations Support PKI operations and Trusted Roles, ensuring compliance with ICAO, eIDAS, and other applicable security and regulatory standards Stakeholder and Knowledge Management · Lead technical meetings and communicate effectively with internal and external stakeholders · Act as Technical Lead on project teams, providing updates on technical deliverables and work packages · Maintain technical documentation, knowledge bases, and training materials, ensuring accuracy, version control, and compliance with IT standards · Develop and maintain expert knowledge of end-to-end solutions to provide technical guidance and troubleshoot complex issues · Promote best practices, support compliance requirements, and coach…