IT Systems Administrator / IT Operations Engineer (m/f/d)

What we offer As our company grows, you'll have a significant role in defining IT standards, processes and best practices that scale with the company. Over time, there is an opportunity to upskill towards a Platform Engineering role, working alongside other Platform Engineers and DevOps on modern infrastructure automation, internal tooling and developer enablement. Benefit from a steep learning curve and continuous development, enjoy team events and a strong, collaborative culture. Your mission We're looking for an IT Systems Administrator who believes that the best support ticket is the one that never needs to be opened. Your mission is not simply to resolve IT issues, but to prevent them through simplification, standardisation, automation, self-service and well-designed processes. You'll provide day-to-day IT support when needed, but you'll always be looking for ways to eliminate recurring problems and ensuring that every employee has a secure, reliable and frictionless IT experience. Your success will be measured by improvements in metrics such as: Reduced mean time to resolve (MTTR) incidents and fulfilling change requests. Expedited endpoint, account and role/permission provisioning and employee onboarding time. Asset inventory accuracy. Reduction of manual operational effort through automation. Rationalization of IT expenses. Documentation quality Your typical responsibilities: Endpoint Management (Windows, macOS, Ubuntu Linux) Provision, configure, maintain and securely decommission laptops, mobile devices, using modern MDM solutions (Fleet DM, Windows Autopilot, Apple Business Manager). Develop endpoint configurations and security baselines. Inventory and documentation management Identity & Access Management (Entra ID, MS 365, Atlassian Cloud, etc.) Manage user and machine identities, roles and permissions. Manage Multi-Factor Authentication policies and conditional access. Software License Management Forecast future licensing requirements. Maintain an inventory of software and SaaS applications in use. Monitor usage and eliminate unnecessary licensing costs. IT Equipment Procurement and Lifecycle Management Plan hardware needs and coordinate IT procurement based on company growth. Maintain accurate hardware inventory and lifecycle records. Manage warranty, replacement, refresh cycles, and securely decommission devices.  Networking & Remote Access Design, build, maintain office LAN and WIFI infrastructure (including wiring and patching). Configure switches, VLANs, wireless access points and firewall policies. Manage VPN and ZTNA for secure remote access. Maintain network documentation, diagrams and patching records. IT Service Management Define, implement, and continuously improve ITSM processes (ITIL v3/v4), such as: Incident Management, Service Request Fulfilment, Change Management, Asset Management, etc. Define and monitor operational KPIs and Service Level Objectives (SLOs). Build and maintain an…