IT Systems Analyst

Why Sony Interactive Entertainment? Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity. IT Systems Analyst As an IT Systems Analyst, you will have a central role in maintaining and advancing Microsoft 365 and collaboration technologies throughout the organization. This position suits someone who excels in a dynamic, highly cooperative setting and enjoys managing operational support, enhancing processes, overseeing governance tasks, and coordinating across departments. You will collaborate closely with engineering, operations, security, and business groups to promote scalable, secure, and effective collaboration services across Microsoft Teams, SharePoint, OneDrive, Exchange Online, and Microsoft Entra ID. The ideal candidate is organized, analytical, adaptable, and driven to deliver outcomes. You manage several priorities while keeping careful attention to detail and follow-through. You work well in Agile settings, attend stand-ups and cross-functional efforts, engage with partners, support operational and governance processes, and assist initiatives from intake through completion. This role fits someone who likes solving problems, improving processes, collaborating, and helping teams function more efficiently at scale. Responsibilities Support Microsoft 365 operational initiatives, governance efforts, and platform improvements across Teams, SharePoint, OneDrive, Exchange, and Entra ID. Analyze ticket trends and recurring issues to find opportunities for process improvement, automation, and operational efficiency. Maintain and improve runbooks, knowledge articles, process documentation, and operational procedures. Support identity and access governance activities including RBAC, MFA, PIM, role assignments, and access reviews. Coordinate intake, tracking, and documentation of Microsoft 365 integration requests and operational workflows. Gather requirements and coordinate with engineering, security, governance, and support teams to move initiatives through review and implementation processes. Support high-priority incidents and blocking issues through coordination, communication, tracking, and follow-up activities. Facilitate meetings, stand-ups, and cross-functional discussions to help maintain alignment and execution across teams. Develop and sustain project tracking, status updates,…