IT Systems & Services (ITSS) Intern

At Catawiki, every day brings the extraordinary! Whether it’s Daniel Ricciardo’s Formula 1 Car , a Woolly Mammoth’s Skeleton , Lady Gaga's Jumpsuit or Usain Bolt’s running shoe , we encounter exceptional objects every day. We’re a one-of-a-kind marketplace for buying and selling special objects. Each week, more than 100,000 unique items are auctioned, all carefully curated by our passionate in-house experts. Having sold over 25 million unique objects, our mission is to become the world’s most popular destination for special objects. As a growing, diverse and sustainable scale-up, we proudly live by three core values. If these values resonate with you, we’d love to explore how you can join us. Taking ownership and driving impact Being open to change and feedback Being passionate about our mission and our customers. About the role As an IT Support intern you will gain experience and knowledge about how an IT team operates within a business. You’ll have the opportunity to work with all kinds of stakeholders from various areas within the organisation; both technical and non-technical. You will gain knowledge on the employee lifecycle from the perspective of a support function of an organisation and how we impact overall productivity. What you’ll do End-user Support : Serve as first point of contact for technical support, managing and resolving day-to-day IT issues Coordinate with senior team members for complex problem resolution Document solutions and share knowledge with end-users Device Management and Lifecycle : Execute end-to-end laptop provisioning and configuration Manage hardware logistics and inventory tracking Handle employee technology onboarding, including account creation and system setup Coordinate equipment returns and account closures during offboarding Maintain accurate documentation of all processes What you’ll bring Good communication skills - verbal and written Positive customer service skills with the ability to make people feel validated Willingness to support where needed Curious mindset and willingness to to learn new things Ability to ask questions when to get a better understanding Willingness to share information and teach people how issues were resolved Hands on approach to tasks Detail oriented in all things you do Basic technical skills / understanding of technical terms Ability to find information to help troubleshoot technical issues Knowledge or previous experience of using Apple laptops Fluent in English - Dutch & additional languages are a plus Currently enrolled in a Dutch university & remain enrolled for the entire duration of the internship Where you’ll be: The role is based in Amsterdam, The Netherlands. Why You'll Love Working with Us Create a visible impact by working at scale in a global organisation serving millions of customers across 80+ categories. In our flat structure, every role has a broad scope and directly impacts both…