IT Systems & Web Administrator

About Fusion Practices Fusion Practices is a London-headquartered consulting and software firm recognized across the UK for delivering innovation in SaaS business applications. We specialize in Oracle Cloud solutions, Azure-based data platforms, Artificial Intelligence, and digital transformation services for enterprise and government clients, including leading banks, insurers, and public sector organizations. We are proud of our track record of industry recognition in the UK, where our products, services, and people have been consistently celebrated: ERP Today Innovation of the Year Award for our product GrantsNow built on Oracle PaaS. UKOUG 2025 Winner – Oracle Managed Support Partner of the Year. UKOUG 2025 Winner – AI Innovation of the Year. Gold Winner – GenAI & Innovation Champion of the Year 2025. ERP Today Awards – UK Innovation of the Year and Employee of the Year recognition. British Computing Society (BCS) Finalist – Development Team of the Year and IT Vendor of the Year. These accolades reflect our commitment to innovation, technical excellence, and a people-first culture. As we continue to expand globally, we are seeking a seasoned HR leader who can help shape our people strategy, strengthen employee engagement, and support the growth of a high-performing organization. Role Overview: We are looking for a detail-oriented and proactive IT Support & Website Administrator to manage and maintain our business-critical WordPress websites, provide day-to-day IT support, assist with ISO audit activities, and support basic network security operations. This role is hands-on and broad — the primary focus is WordPress website management and change tracking, with supporting responsibilities across IT helpdesk, compliance assistance, and network security. Key Responsibilities: Website Administration (Primary) • Maintain, update, and troubleshoot WordPress websites. Identify and resolve front-end issues using HTML, CSS, and JavaScript. • Track and document all changes made to websites — including plugin updates, theme modifications, content changes, and configuration updates — maintaining a clear change log. • Handle plugin/theme updates, security patches, and regular backups. Optimise site performance (speed, uptime, mobile responsiveness). • Manage and configure hosting environments (e.g., GoDaddy, Cloudways). Enforce and monitor website security best practices. • Implement and maintain Zoho integrations (CRM, Forms, SalesIQ, MA, Campaigns, etc.). Set up and maintain contact forms, chat widgets, and lead tracking systems using Zoho Sales IQ & MA. • Configure and monitor Google Analytics, Search Console, and other SEO tools. Manage and improve on-page and technical SEO. Track and report website traffic, engagement, and conversions. • Collaborate with marketing/content teams to ensure SEO-friendly design and structure. Liaise with third-party vendors (hosting providers, domain registrars, etc.). IT Support: • Provide first-line IT helpdesk support…