IT Tech Support Technician

ESSENTIAL DUTIES AND RESPONSIBILTIES:  Must be able to adhere to a multi-state Gaming Commission Regulations, PT Services New Jersey regulations and live unit policies and procedures.  Provide technical support for the video streaming equipment, data, optical and network communication systems accordance with the specified procedures.  Perform installation and maintenance of video streaming equipment such as video cameras, audio, video cards, cabling, and any other equipment’s in accordance with the specified procedures.  Install, administer, and troubleshoot computers, laptops and any hardware as requested by management.  Monitoring information systems by diagnosing problems, solving them immediately and advising the direct manager about the work carried out and the execution times.  Respond to user calls and troubleshoots, and to diagnose and resolve software problems.  Monitor CDN server connections, diagnose and solve problems, or organize the aversion of problems.  Provide a day-to-day technical support such as consultations and provision of services for users.  Make and save reports of any related documentation.  Eager to learn and participate with new applications, software, and networking stocktaking.  Prepare necessary technical report when requested by the management.  Understand and use IT technical terminology and comply with any regulatory enactments, standards, and provide technical documentation requirements.  Execute duties in accordance with the standard IT service operating procedures.  Perform any additional duties as instructed by management.  EDUCATION & EXPERIENCE/QUALIFICATIONS REQUIRED  Associate degree (Preferred) and/or equivalent technical training.  Must be 21 years of age or older  Preferably, 1 year of previous IT and/or technical computer experience.  Basic computer skills- MS Office, electronic mail, etc.  Knowledge – Windows and Windows office related software installation and troubleshooting  Networking skills – good cooperation skills, ability to deal with potential conflicts in diverse situations, ability to cooperate with people with different views and culture   Communications skills – ability to clearly and unambiguously explain issues related to work, company's rules and procedures.  Ability to maintain a professional demeanor, including manner of speech, appearance, and posture in a fast-paced environment.  Ability to work a variety of shifts, including nights, weekends, and holidays.  Punctuality and attention to detail.  Ability to learn quickly and work independently.  Ability to understand and to use IT technical terminology.  Be able to wear assigned…