IT Technician

At Bel, we are not just a company—we are a company on a Mission, built on 160 years of bold innovation, family values, and a commitment to social purpose. With beloved brands like Babybel®, GoGo squeeZ®, The Laughing Cow®, and Boursin®, our snacking solutions bring more than joy; they want to serve as a force for good. Our U.S. Mission? To help close the critical 80% nutrition gap by making it easier for Americans to eat more fruits, veggies, and dairy as part of their daily lives. The company has headquarters in Chicago and New York City and operates 4 manufacturing plants in Little Chute, WI; Brookings, SD; Traverse City, MI; and Nampa, ID.    #IWorkForAllForGood Job Summary:   The Local  IT Technician  provides  support to users in our plant and managing L1  tickets  and is  involved on some projects  helping  project managers.   Job  Responsibilities  & Tasks :   Manage production and operations technical services   Install or repair computers with standardized applications and networking software, diagnosing and solving problems that develop in their operations.   Install and configure local area data communications networks which may carry data, voice and video communications following organization standards.   Manage server’s system and VoIP following the technical plans.   Install, troubleshoot and support various printers – HP and Zebra   Install, troubleshoot and support Axel (Thin Client) units   Create and Maintain Standard Operating Procedures/Documentation   Maintain a high level of customer service   Respond to user questions and explain the operation of network applications and equipment.   Train and interact with end-users and training on equipment, software, process etc.   Capacity to take over other site’s issues (NYC, Nampa or BEL sites)   Maintaining a good ticket management (request, incident, security topics).   Managing stock on your site.   Quality    CMDB maintaining a good quality of the information of the site (IPAM, Computer, Software, equipment)   Work toward compliancy, conformity, and IT hygiene: AD object, Computer update, CMDB CI Computer, Renewal computer.     Backlog quality:  Provide the services and solve the incidents respecting the defined service level agreements   All other duties as assigned   Key Performance Indicator (KPI) :   Response and resolution time for every ITSD ticket   Dashboard  o n PC compliancy   Dashboard on  hardware  asset management   Position Requirements:    EDUCATION    Associate  degree  in IT or Computer Science  minimum required.   EXPERIENCE   3 + Years of information Systems Experien ce supporting general help desk   Prior Manufacturing experience is a plus but not required   Prior Food industry experience is a plus but not required   SKILLS   Team player with the ability to learn quickly, stay  organized and highly motivated   Excellent written and verbal communication…