Spec- Affiliate Support Center

Opportunity Type: Regular Summary: JOB SUMMARY The Affiliate Support Center Specialist acts as a key resource, providing extended knowledge, interpretation, guidance and application of organizational policies and best practices for Habitat for Humanity affiliates in the US and Canada, Affiliate Support Organizations, Campus Chapters, and ReStores. Affiliate Support Specialists also introduce affiliates to emerging programs, resource development opportunities, and ways to maximize use of HFHI's intranet site (InHouse). This team also assists new affiliate leaders by providing long term (3-6 months), in-depth communication and guidance. Key Responsibilities: Habitat for Humanity International (HFHI) is seeking a dedicated professional for the role of   Affiliate Support Specialist . This position acts as a key resource, providing extended knowledge, interpretation, guidance and application of organizational policies and best practices for Habitat for Humanity affiliates in the US and Canada, Affiliate Support Organizations, Campus Chapters, and ReStores. Affiliate Support Specialists also introduce affiliates to emerging programs, resource development opportunities, and ways to maximize use of HFHI's intranet site (MyHabitat). This team also assists new affiliate leaders by providing long term (3-6 months), in-depth communication and guidance. Essential Duties:  Respond to incoming calls, emails and referrals regarding interpretation, implementation and use of HFHI policy, protocol, and programs while acting as an escalation point for incoming queries from ASC Representatives (30%) Provide medium to long-term engagement coaching for new affiliates leaders in application of best practices for specific areas of infrastructure such as family services, board training, volunteer coordination and use of HFHI's Intranet site (MyHabitat) (10%) Represent and present trainings about the Affiliate Support Center at conferences, summits and learning events (5%) Interpret applicable HFHI policies with an ability to ensure that the policy is understood by various affiliate entities (urban vs. rural, volunteer run vs. staff run, etc.) (15%) Provide a channel for complaints from or about the Habitat for Humanity network or internal departments (20%) Provide guidance to affiliates in complaint resolution (10%) Ensure that the “voice of the affiliate” is heard internally, as needed, using support experiences (5%) Assist affiliates with maintaining a Good Standing status (5%) Minimum Requirements Education • Bachelor's degree or equivalent work experience   Years of Related Experience • 3 years   Knowledge, Skills and Abilities Proven critical thinking skills in finding solutions given comparable situations and information   Proficient Proven customer service skills in providing support to a variety of organizational sizes and knowledge levels   Highly Proficient Strong verbal and written communication skills using a variety of mediums…